Data-Driven Production Support Analyst | SQL & Incident Triage

Paymentus; Richmond Hill; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading payment solutions provider based in Richmond Hill is looking for a Production Support Analyst to provide Tier 2 technical support. The analyst will conduct data-driven investigations, manage incident resolutions, and communicate findings to clients and technical teams. This role requires a bachelor's degree in computer science or related field and 1 year of relevant experience. The position offers a full-time work schedule, with on-call requirements for nights and weekends.

Qualifications

• 1 year experience troubleshooting web stack and web services application issues.
• 1 year experience providing technical support over phone and email.
• Familiarity with basic database concepts.
• Basic understanding of software concepts.

Responsibilities

• Provide Tier 2 technical support for the application.
• Conduct data-driven investigations using SQL.
• Serve as liaison between clients and technical teams.
• Create and update Knowledge Base articles.

Skills

Technical Support

SQL Database Querying

Incident Management

Client Communication

Education

Bachelor's degree in Computer Science or related field

Tools

XML

JSON

CSV

Job description

A leading payment solutions provider based in Richmond Hill is looking for a Production Support Analyst to provide Tier 2 technical support. The analyst will conduct data-driven investigations, manage incident resolutions, and communicate findings to clients and technical teams. This role requires a bachelor's degree in computer science or related field and 1 year of relevant experience. The position offers a full-time work schedule, with on-call requirements for nights and weekends.