Data Center Engineer

PeopleToGo Inc.; Prince George; On-site; CAD 40,000 - 50,000; Full time

Job summary

A technology solutions company is seeking a Data Centre Field Engineer in Prince George for a 1-year contract. Responsibilities include resolving server issues both on-site and remotely and providing excellent customer support. Candidates should possess a degree in Computer Science and have at least 5 years of experience with enterprise-level servers. A commitment to customer satisfaction and technical proficiency in data center operations is crucial. Competitive hourly rate offered, with some travel required.

Qualifications

• 5 years of similar experience.
• Experience with Supermicro, HP, Dell Enterprise servers.
• In-depth knowledge of Data Center processes and protocols.

Responsibilities

• On-site and remote troubleshooting of technical problems.
• Drive customer satisfaction through leading preventive maintenance.
• Provide 2nd line support to resellers/distributors.

Skills

Technical troubleshooting

Customer service

Problem-solving

Time management

Education

Degree or Diploma in Computer Science or related field

Tools

Laptop with Windows 10

Basic tools

Job description

Job Title: Data Centre Field Engineer

Job Type: 1-year contract

Location: 1144 Crocker Rd, Prince George, BC, V2N 6S5 (100% onsite with travel to other locations)

Start Date: ASAP

Hours: 40 hours a week

Schedule: Monday to Friday, 9 AM to 6 PM (1-hour unpaid lunch)

Rate: $40/hr T4 OR $50/hr Inc.

Overview

The Field Engineer will be responsible for fieldwork at customer sites to resolve and repair server systems. The Field Engineer is a critical part of post-sales support and needs to demonstrate exceptional technical aptitude in working with server products in addition to excellent interpersonal skills.

Essential Duties and Responsibilities

• On-site and remote troubleshooting and resolving complex technical problems on Supermicro equipment in an enterprise environment
• Drive customer satisfaction through service excellence by leading preventive maintenance actions, managing repair/parts cycle times
• Ensure escalation situations are managed and corrected quickly and professionally
• Provide 2nd line support to the reseller/distributors in all aspects of customer support
• Have a very high level of enterprise solution product knowledge
• Work with Technical Account Manager, Service Manager, and Product Manager to define service programs
• Provide and contribute information such as fault triage and training materials
• Run tests and simulations at our facility to assist with problem-solving
• Travel to the field to train and or resolve customer issues
• Train new service engineers
• Able to work under the Technical Account Manager's direction and take ownership of customer base
• Demonstrate the ability to be self-sufficient in the field
• Able to defuse challenging situations
• Manage time effectively; prioritize and make good business judgments and decisions in relationship to efficiency, and effectiveness while meeting daily service expectations
• Determines requirements and/or root cause of technical issues by working with customers
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
• Ability to produce meaningful reports and metrics is a plus
• Ability to lift 35-lbs.
• Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed
• Travel is required (up to 10%)

Tools Required

• Laptop with Windows 10
• KVM
• USB hub
• Basic tools – screwdriver, pliers, Allen and wrenches, inspection mirror, telescoping magnet, screwdriver torque

Qualifications

• Degree or Diploma in Computer Science or related field
• 5 years of similar experience
• Experience with Supermicro, HP, Dell Enterprise servers
• In-depth knowledge of Data Center processes and protocols
• Experience with X86 Bus Architecture
• Experience Basic Linux commands
• Management interface understanding: must have at least four years of Data Center Experience working on enterprise-level servers and commit to 5 days per week, 8 hours a day.