Czech Customer Service - Recipe Box Services - all genders

Workstation AG; Kitchener; Remote; CAD 40,000 - 55,000; Full time

Job summary

A leading nutritional service company in Canada is looking for a customer service representative to manage Czech-speaking customers. You'll engage with clients through calls, emails, and chats, ensuring excellent service and quick resolution of queries. The role requires strong communication skills and the ability to work collaboratively. Competitive salary and growth opportunities are offered.

Qualifications

• Strong attention to detail and effective time management.
• Good computer and typing skills required.
• Fluent in Czech and English, both written and spoken.

Responsibilities

• Handle high volume of customer calls, emails, and live chats.
• Resolve customer queries and complaints on the first contact.
• Conduct engagement calls to current members.
• Meet KPIs while ensuring quality.
• Monitor customer satisfaction and relay feedback.

Skills

Strong attention to detail

Good PC & typing skills

Excellent written and verbal communication in Czech and English

Team collaboration

Curiosity and improvement mindset

Extra mile mentality

Job description

Overview

Joining a team of supportive, social and vibrant team members, you (m/f/d) will be the (virtual) face of this nutritional service, delivering first and lasting impressions to Czech speaking customers. With the help of an extensive training, you will be able to confidently and efficiently communicate to the customer base and couriers via phone, email or chat, providing quality advice and assistance on all things necessary.

This service is based on the idea to help families enjoy good food. With this simple service hassle is taken out of planning, shopping and cooking, by delivering weekly meals with the ingredients and recipes ready to cook, so there’s no more ‘what’s for dinner’ panic.

Responsibilities

• Keep on top of a high volume of customer calls, emails and live-chats
• Ensure their Czech customers queries or complaints are answered with the aim of a first time resolution
• Perform customer engagement calls to existing members
• Achieve KPI’s whilst maintaining excellent quality
• Keep your finger on the pulse with regards to customer happiness and retention; reporting back their thoughts to the wider business.

Qualifications

• Strong attention to detail and time management
• Good PC & typing skills
• Excellent written and verbal communication skills in Czech and in English
• Able to work in a team
• Curious and an eye for improvement
• The ability to go the extra mile

Wir freuen uns Sie kennenzulernen!

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Contact

Workstation AG
Herr Robert Kühnl
Alt Moabit 96 B
10559 Berlin
Telefon [phone]