Customs, Assistant Manager

Delmar International Inc.; Montreal; On-site; CAD 30,000 - 60,000; Full time

Job summary

A customs brokerage firm in Montreal is seeking an Assistant Manager to oversee team processes and customs transactions. The ideal candidate will have at least 5 years of experience in Customs Brokerage, strong knowledge of customs regulations, and exceptional customer service skills. This role involves managing client communications and ensuring efficient service delivery while fostering positive relationships. Competitive compensation and comprehensive health benefits offered.

Benefits

Comprehensive health and dental care

Work-life balance

Equal opportunity employer

Competitive compensation

Qualifications

• Minimum 5 years of experience in Customs Brokerage operations.
• Experience with staff management considered a strong asset.
• CCS designation or CBSA professional qualification considered an asset.

Responsibilities

• Manage team processes and ensure efficient delivery of customs processing services.
• Communicate effectively with clients to maintain satisfaction.
• Revise and verify customs documents for shipment clearance.
• Maintain relationships with clients and government authorities.

Skills

Strong knowledge of customs regulations and programs

Exceptional customer service skills

Excellent interpersonal skills

Detail-oriented and organized

Job description

Mandate

Reporting to the Customs Services Manager, the Assistant Manager is responsible for managing team processes and ensuring the appropriate and efficient delivery of customs processing services to Delmar clients, as well as, communicating effectively with those clients both over the phone and in writing to maintain client satisfaction and to ensure company goals and targets are met. The Assistant Manager is responsible for managing customs transactions for a portfolio of clients. Precise revision and verification of customs documents in order to clear shipments is essential. Addressing client issues and maintaining positive relationships with them as well as with relevant government authorities are also integral parts of the supervisor's role.

Requirements

• Minimum 5 years of experience in Customs Brokerage operations
• Experience with staff management considered a strong asset
• Strong knowledge of customs regulations and programs, classification, valuation, NAFTA and other FTA's
• CCS designation or CBSA professional qualification considered an asset

What You Offer

• Ability to work efficiently in a team environment, as well as independently
• Excellent interpersonal skills and capability of motivating your team to ensure successful mandate completion
• Exceptional customer service skills, overseeing customer's orders from end to end
• Extremely detail oriented and organized

What We Offer

• Equal opportunity employer
• Competitive compensation
• Comprehensive health and dental care
• Balance between work and home life