Customer Support Representative

Culligan International; Winnipeg; On-site; CAD 40,000 - 50,000; Full time

Job summary

A family-owned water solutions company in Winnipeg is seeking a Customer Service Representative. In this role, you will assist customers with orders, resolve issues, and ensure customer satisfaction. Ideal candidates should have at least 2 years of customer service experience and strong communication skills. This position values teamwork and community involvement.

Benefits

Extended health benefits (medical, dental, vision)

Group RRSP with company match

Paid vacation

Company-paid training and ongoing professional development

Employee discounts on in-home products

Eligibility for annual recognition programs and training events

Qualifications

• Minimum 2 years of customer service experience (office or retail).
• Strong organizational and time management skills.
• Excellent communication skills, both written and verbal.

Responsibilities

• Assist customers by processing orders, answering questions, and managing accounts.
• Provide proactive support by building strong relationships with customers.
• Schedule service appointments and delivery orders.

Skills

Customer service

Organizational skills

Communication skills

Proficient in Microsoft Office

Education

High school diploma or equivalent

Job description

Benefits & Perks

• Extended health benefits (medical, dental, vision)
• Group RRSP with company match
• Paid vacation
• Company-paid training and ongoing professional development
• Employee discounts on Culligan in-home products
• Eligibility for annual recognition programs and training events

Job Summary

Culligan Water of Winnipeg is looking for an enthusiastic and customer-focused individual to join our team as a Customer Service Representative . In this role, you’ll be the first point of contact for our customers—helping with orders, resolving issues, and ensuring their needs are met with the care and attention we’ve built our reputation on.

We are a family-owned and operated business, proudly serving Manitoba for over 70 years , and we are looking for someone who values teamwork, community, and delivering exceptional service.

Responsibilities

• Assist customers by processing orders, answering questions, and managing accounts
• Provide proactive support by building strong relationships with customers
• Schedule service appointments and delivery orders
• Coordinate with our service and operations teams to ensure smooth scheduling
• Contact customers for additional service opportunities or maintenance plans
• Escalate unresolved concerns to the appropriate department for resolution

Qualifications

• High school diploma or equivalent
• Minimum 2 years of customer service experience (office or retail)
• Strong organizational and time management skills
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Excellent communication skills, both written and verbal
• A positive, professional attitude and a passion for helping others

About Us

At Culligan Water Winnipeg , we are proud to be Manitoba’s trusted water experts for over 70 years . As a family-owned and operated business, we take pride in providing reliable, high-quality water solutions to households, businesses, and communities across the province.

Backed by Culligan’s international expertise, our Winnipeg team delivers advanced water treatment products and personalized service that only a local, family-run company can provide. From water softeners and filtration systems to drinking water solutions, we help Manitobans enjoy better water every day.