Customer Success Manager, Strategic Account Services (Canada) – Amazon

Amazon; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading e-commerce company is seeking a Customer Success Manager in Toronto to drive business growth for significant Sellers on the platform. The role involves executing strategic business plans and ensuring customer satisfaction through high operational standards. Ideal candidates possess strong client management skills and thrive in fast-paced environments, demonstrating agility and creativity.

Qualifications

• Strong client management skills essential.
• Ability to drive business growth and deliver value.
• Experience in managing multiple workflows is important.

Responsibilities

• Drive business growth for large Sellers on the Amazon Canada Store.
• Collaborate with Sellers to execute strategic business plans.
• Surface program suggestions and improve operational standards.

Skills

Client management skills

Ability to work in fast-paced environments

Strategic thinking

Job description

Customer Success Mgr, Canada Strategic Account Services

This role is based in our Toronto office.

The Canadian Strategic Account Services (SAS) Core organization is seeking a Customer Success Manager to help shape the future of the program. The Customer Success Manager drives business growth for some of the largest Sellers on the Amazon Canada Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and relentlessly high operational standards. In this role, you will own building and executing strategic joint business plans with your Sellers; collaborating with them to explore innovative ways to identify and execute new selection, merchandising, traffic and conversion drivers, and operational improvement opportunities.

The ideal candidate should possess strong client management skills with the ability to work backwards with Sellers to identify and prioritize inputs and outputs to deliver value and growth. They will manage multiple workflows in a fast-paced environment and surface program suggestions and areas of improvement to leadership. They should demonstrate ownership and the ability to embrace ambiguity and complexity. They are agile, inventive, and advocate for their Sellers experience on the Amazon Canada Store.

If you are interested in growing Amazon’s leading brands, then we’re interested in you.