Customer Success Manager: Onboarding & Integrations

Clutch Canada; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading AI recruiting platform in Toronto is seeking a Customer Success Manager. The role involves onboarding customers, managing integrations, and ensuring customer satisfaction within a fast-paced, high-growth environment. Ideal candidates will have experience with SaaS platforms, strong technical skills, and a commitment to customer outcomes. Join a dynamic team that's transforming high-volume hiring and making a significant impact in multiple industries.

Qualifications

• Experience in onboarding and customer success for SaaS platforms.
• Ability to navigate ATS and HRIS integrations confidently.
• Strong communicator who simplifies complex concepts.

Responsibilities

• Own onboarding end-to-end to ensure quick go-live for customers.
• Manage a portfolio of staffing agencies and enterprise customers.
• Build relationships with TA leaders and HR executives.

Skills

Customer Success Management

Technical Workflow Navigation

Communication Skills

Analytical Skills

Proactiveness

Tools

Bullhorn

Avionté

Greenhouse

Workday

Job description

A leading AI recruiting platform in Toronto is seeking a Customer Success Manager. The role involves onboarding customers, managing integrations, and ensuring customer satisfaction within a fast-paced, high-growth environment. Ideal candidates will have experience with SaaS platforms, strong technical skills, and a commitment to customer outcomes. Join a dynamic team that's transforming high-volume hiring and making a significant impact in multiple industries.