Customer Success Manager (M/F)

SESAMm SAS; Toronto; Hybrid; CAD 75,000 - 95,000; Full time

Job summary

A data analytics company located in Toronto is seeking a Customer Success Manager. This role involves working with clients to manage ESG risks using cutting-edge technology. The ideal candidate has over 3 years of experience in client-facing roles, excels in communication, and can build strong relationships. Benefits include a flexible work environment, career development opportunities, and a multicultural workplace. Join our growing team and shape the future of our services.

Benefits

Flexibility to work remotely

Career development opportunities

Structured training and mentorship

Collaborative multicultural environment

Well-being initiatives

Qualifications

• 3+ years of experience as a Consultant, Customer Success, or Account Manager with client-facing experience.
• Ability to tie business problems to technical solutions.
• Build strong relationships with clients at management level.

Responsibilities

• Prepare and lead internal and client-facing meetings.
• Drive customer satisfaction and retention by understanding client needs.
• Manage project timelines and deliverables.

Skills

Relationship management

Communication skills

Understanding technology value propositions

Problem-solving

Fluent English

Education

Degree in finance, economics, business, or engineering

Job description

SESAMm (www.sesamm.com) extracts behavioral insights from millions of unstructured text data sources across the public internet in over 100 languages, helping clients distill valuable intelligence on businesses and their customers to make investment decisions and manage risk.

We work with many well-known firms around the world in private equity, investment banking, insurance, and asset management to apply Natural Language Processing and Artificial Intelligence algorithms to track e‑reputation, competitive positioning, sentiment analysis, risk and ESG factors.

SESAMm is growing quickly, with over 70 team members around the globe and offices in Paris, New York, London, Metz, Tunis, and Tokyo.

Key technologies: Alternative Data, Natural Language Processing, Machine Learning and Quantitative Analysis.

Are you looking for a new challenge? Do you dream of joining a growing company, proposing new ideas, and taking part in innovative processes?

At SESAMm, everyone brings their ideas, skills, and creativity. We value collaboration, support and teamwork. We learn every day from the experience of this great team and we constantly take up new challenges. We are proud of the work accomplished and to participate in the success of this great adventure!

The Customer Success Manager Role

Customer Success Managers at SESAMm work with clients using SESAMm’s TextReveal platform to evaluate and manage ESG risk. CSMs gain a thorough understanding of SESAMm’s technology, enabling them to answer technical questions during client meetings. CSMs also use their expertise to collaborate with SESAMm’s technology teams to continually improve its solutions. They also coordinate with the Sales team to manage upsell and renewal opportunities.

In this role, you will gain a deep understanding of AI and Large Language Models, and how they can be used to automate controversy detection and risk assessment. You will also get to work closely with Sustainability teams at private equity firms, asset managers, banks, and insurance firms, and understand the full investment lifecycle. Finally, you will be joining a rapidly expanding North America team very early in its growth cycle, which means you will have an opportunity to shape the team’s culture.

Key Activities

Customer Success Management:

• Prepare, coordinate, and lead internal and client‑facing meetings, including kick‑offs, follow‑ups, and project review sessions.
• Drive customer satisfaction and retention by deeply understanding client needs and proactively delivering technical guidance and best practices.
• Build trusted relationships with key stakeholders at all levels (operational teams, managers, executives).
• Manage project timelines and deliverables, ensuring expectations are clear and commitments are met.
• Collect and relay client feedback, feature requests, and potential issues to Product teams to help shape roadmap priorities.
• Identify and qualify cross‑sell and upsell opportunities, working closely with the Sales team to execute them effectively.
• Monitor account health using usage metrics to anticipate risks and act before issues escalate.

Desired Background and Skills

Education

• Many different backgrounds can be successful in this role. A degree in finance, economics, business, or engineering will be especially valuable.

Experience

• 3+ years of experience as a Consultant, Customer Success or Account Manager with client‑facing experience

Skills

• Ability to build strong relationships with clients, including at the management level, to provide effective commercial management and to extend business opportunities
• Excellent communication and relationship skills: communicate with clients, understand their needs and issues, collaborate with internal teams
• Ability to understand and articulate technology value propositions
• Ability to tie business problems to technical solutions
• Fluent English speaker with good writing skills

Benefits of Working at SESAMm

Flexibility: Team members can work remotely and have the opportunity to work with colleagues around the world.

Work Environment: SESAMm is multicultural, with technology, sales, and management teams in the US, France, and Tunisia making important contributions to the company’s growth.

Career Development: SESAMm is growing rapidly, creating ongoing opportunities for personal and professional growth. This dynamic environment allows you to shape the company’s culture and evolution.

Professional Development: Work alongside industry‑leading experts and gain valuable exposure to advanced AI and ML technologies applied in private equity. This role offers a unique opportunity to deepen your expertise in these cutting‑edge applications.

Mentorship & Training: SESAMm provides structured training and mentorship, with a strong emphasis on knowledge‑sharing. Internally and externally led training sessions are organized, and we offer access to educational platforms, encouraging you to expand your AI skill set.

Global Perspective: Collaborate with teams based across Europe and the United States, gaining hands‑on international experience in a fast‑paced, high‑impact environment. This global perspective helps broaden your skill set and provides insights into international market dynamics.

Transparency: You will be kept apprised of the company’s continuing evolution and performance through monthly “Ask Me Anything” meetings, frequent business/finance updates, and strategy‑sharing discussions.

Well‑being: Building a good culture is key to building a good business at SESAMm. We focus on being a learning organization that values and supports teamwork, thoughtfulness, and work/life balance.