Customer Specialist (Order fulfillment/Shipment tracking)

Infosoft, Inc.; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading logistics firm seeks a Customer Specialist in Raleigh to manage and fulfill orders for medical equipment spare parts while ensuring excellent service to customers. The ideal candidate must have strong computer skills, effective communication abilities, and a customer-focused approach. Responsibilities include managing inquiries, collaborating with teams, and tracking shipments to ensure on-time delivery. This is a remote position, with a preference for candidates based in Raleigh/Durham/Cary for IT support and meetings.

Qualifications

• Minimum 1+ years of work experience required.
• Strong computer skills are essential.
• Excellent communication skills required.

Responsibilities

• Manage and fulfill medical equipment spare parts orders.
• Respond to incoming inquiries and order requests.
• Collaborate closely with cross-functional teams.

Skills

Customer service focus

Computer proficiency

Organizational skills

Communication skills

Ability to multitask

Tools

SAP

Microsoft Office

FedEx/DHL systems

Job description

Job Title: Customer Specialist (Order fulfillment/Shipment tracking)

Pay Rate: $32/hr to $35.20/hr

Duration: 12 months

Location: Remote (but local to Raleigh/Durham/Cary, NC, preferred for IT support & quarterly meetings)

Shift :

• Monday–Friday, 11:00 AM – 8:00 PM
• Monday–Friday, 1:00 PM – 10:00 PM
• Sunday–Thursday, 8:00 AM – 5:00 PM
• Tuesday–Saturday, 8:00 AM – 5:00 PM

We are looking for a Customer Specialist (Order fulfillment/Shipment tracking) who is part of the Customer Service Material Logistics (CS ML) group and supports the Order Administration team. This role is responsible for managing and fulfilling medical equipment spare parts, tools, and radioactive source orders while providing exceptional service to both internal and external customers. Key contacts include customers, Field Service Engineers, Technical Support Engineers, the Customer Care Center, Parts Return teams, and XPO/DHL Warehouse Logistics. The specialist responds to incoming inquiries and order requests, tracks and expedites orders as needed, investigates and resolves semi-complex issues, and collaborates closely with cross-functional teams to reconcile spare parts shipments and ensure accurate order fulfillment.

Must have Skills :

• Answer phone calls & emails.
• Research and escale spare part/tool orders.
• Track shipments & back orders.
• Interact with internal teams (field service engineers) and external vendors/carriers.
• Use tools: SAP, Outlook, FedEx/DHL systems preferred.
• Participation in an on-call rotation every eight weeks

Requirements:

• Minimum 1+ years of work experience (not straight out of high school).
• Call center experience not required.
• Strong computer skills (Microsoft Office).
• Ability to multitask in a fast-paced environment.
• Customer service focus—clear communication via phone & email.
• SAP experience: Not required (system is highly customized).
• Core Attributes: Highly organized and detail-oriented. Adaptive learner with a proactive, results-oriented mindset. Strong commitment to customer support and teamwork.
• Communication & Decision-Making: Excellent written and verbal communication skills. Ability to analyze information and make sound decisions. Capable of multitasking effectively in a fast-paced, sometimes stressful environment.
• Interpersonal Skills: Strong ability to build and maintain positive working relationships. Collaborative and team-focused approach. Strong computer proficiency. Flexibility to cover other shifts during staffing shortages.