Customer Solutions Specialist - HVAC & Plumbing

ZipRecruiter; Eastern Ontario; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading distributor of plumbing and HVAC supplies is looking for a Customer Solutions Specialist. In this role, you will provide technical guidance, solve complex challenges, and build customer relationships. This position requires 1-2 years of HVAC or plumbing experience and strong communication skills. A competitive salary between $40,000 and $50,000 and excellent benefits are offered, including health insurance and a 401(k) plan.

Benefits

Competitive salary

Health insurance

401(k) with company match

Paid vacation and sick time

Ongoing training

Qualifications

• 1-2 years of HVAC/plumbing trade experience or related sales background.
• Strong technical knowledge of heating and plumbing systems.
• Excellent communication skills and natural problem-solving ability.

Responsibilities

• Provide expert technical guidance to contractors and trade professionals.
• Diagnose customer needs and recommend the right products.
• Process orders accurately and manage sales transactions.

Skills

HVAC/plumbing trade experience

Technical knowledge of heating and plumbing systems

Excellent communication skills

Problem-solving ability

Customer-first mindset

Comfort with technology

Job description

Overview

APR Supply Co. is rapidly expanding across Pennsylvania, New Jersey, and Delaware with 42 locations and growing. As a premier distributor of plumbing, HVAC, and hydronic supplies, we have a goal to double in size every five years and are on track to meet that goal. Many of our current branch location leaders and regional leaders started right here in technical sales roles.

Your Impact As our Customer Solutions Specialist, you'll be the trusted expert our contractors and trade professionals rely on. You'll solve complex technical challenges, build lasting customer relationships, and directly contribute to our mission of Creating Enthusiastic Customers.

What You\'ll Do

• Provide expert technical guidance to contractors and trade professionals on HVAC and plumbing solutions
• Diagnose customer needs and recommend the right products to ensure project success
• Process orders accurately and manage sales transactions from start to finish
• Maintain product knowledge on the latest industry innovations and trends
• Support customers through phone consultations and in-person assistance
• Assist with deliveries to customer job sites when needed
• Keep our location organized and customer-ready

What We\'re Looking For

• 1-2 years of HVAC/plumbing trade experience or related sales background
• Strong technical knowledge of heating and plumbing systems
• Excellent communication skills and natural problem-solving ability
• Customer-first mindset with a consultative sales approach
• Comfortable with technology and learning new systems
• Ability to lift up to 50 lbs and valid driver\'s license
• Alignment with our core values: Customer, Accountability, Excellence, Results

Why Choose APR Supply Co.

• Competitive salary: $40,000-$50,000 based on experience
• Clear advancement path: With 3-5 new locations opening annually, promotion opportunities are abundant
• Comprehensive benefits: Health insurance, 401(k) with company match, paid vacation and sick time
• Professional development: Ongoing training on new products and sales techniques
• Stable, growing company: Over 450 team members strong and expanding
• Trade perks: Employee discounts and industry connections

Ready to Grow Your Career?

We\'re hiring immediately for our Wilkes-Barre, PA branch. Join a team where your expertise is valued and your career can flourish.

Apply today or visit www.aprsupply.com to learn more about our company. For a look at the day in the life of a Customer Solutions Specialist, watch this video: A Day in the Life with Branch Sales

APR Supply Co. is an equal opportunity employer committed to workplace.