Customer Service Trainee - WFH

Spade Recruiting; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading benefits provider is seeking individuals for a remote role to assist union members in reviewing their benefits. Responsibilities include conducting consultations, explaining benefit programs, and maintaining strong member relationships. Candidates should have strong communication skills and a high school diploma. Competitive weekly income, bonuses, and flexible work schedules offered.

Benefits

Competitive weekly income

Advancement opportunities

Flexible work schedule

Fully remote work

Residual income through renewals

Comprehensive benefits

Professional development

Annual company trips

Qualifications

• Clear communication with union members and clients.
• Reliable organization and attention to detail.
• Experience in customer service or sales is a plus.

Responsibilities

• Connect with members through phone calls or virtual meetings.
• Coordinate and lead scheduled benefit consultations.
• Explain program details without jargon.
• Complete digital documents and forms accurately.
• Maintain strong relationships through follow-up.

Skills

Strong communication skills

Organizational habits

Interest in helping others

Education

High school diploma or equivalent

Job description

About Our Organization

For decades, our mission has centered on supporting hardworking families throughout North America. We proudly partner withthousands of unions and member-driven organizations, providing their communities with clear, dependable guidance on the benefits designed to protect them. As theonly fully unionized benefits provider, we hold ourselves to a higher standard of integrity, transparency, and service. Families place their trust in us—and we work every day to honor that trust.

Position Overview

This is more than a remote role—it’s an opportunity to make a real impact. You’ll work with union members who havespecifically requestedto review their benefit options. Your job is to assist them, educate them, and ensure they fully understand the resources available to support their families.

Your responsibilities will include:

• Connecting with membersthrough phone calls or virtual meetings

• Coordinating and leading scheduled benefit consultations

• Explaining program details clearly and simply, without jargon

• Completing digital documents and forms accurately

• Providing follow-up communicationto maintain strong, ongoing relationships

Every interaction you have helps families feel more confident about their coverage and their long-term financial protection.

What We Offer

• Competitive Weekly Income– plus performance-based bonus opportunities

• Advancement Opportunities– a structured path to leadership roles

• Flexible Work Schedule– design your full-time hours around your life

• Fully Remote Work– operate entirely online with proven systems in place

• Residual Income– earn long-term commissions through renewals

• Comprehensive Benefits– health, dental, and vision options available

• Professional Development– continuous coaching, mentorship, and training

• Annual Company Trips– all-expenses-paid travel to destinations such as Cancun, Puerto Rico, Las Vegas, Disney, and the Bahamas

Who Thrives in This Role

We’re looking for individuals who demonstrate:

• Strong and confident communication skills

• Reliable organizational habits and attention to detail

• A genuine interest in helping, guiding, and educating others

• A high school diploma or equivalent

• Experience in customer service, retail, or sales (an asset, but not required)