Customer Service / Technical Support Representative-Remote (Bilingual: French/English)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service company is seeking a Technical Support Representative in the Metro Vancouver area. The role includes handling customer inquiries and issues, using a call flow guide to assist customers, and documenting information in databases. Candidates must be fluent in English and French, have a high school diploma or GED, and previous customer service experience. An ideal candidate will work from home with a distraction-free environment. Competitive salary and comprehensive benefits offered.

Benefits

Competitive salary

Performance-based incentives and bonuses

Paid training

Comprehensive benefits package

Qualifications

• Minimum of six months of customer service or sales experience.
• Quiet and distraction-free work environment for remote work.
• High-speed internet and smartphone.

Responsibilities

• Handle customer inquiries and issues through calls or internet communication.
• Use call flow guide to assist customers and resolve problems.
• Track and document information in databases.

Skills

Fluent in written and spoken English and French

Excellent customer service skills

Strong computer navigation skills

Education

High school diploma or GED

Tools

iOS and/or macOS familiarity

Job description

Industry: Customer Service/Technical Support Representative in the Remote Work industry

Why consider this job opportunity

• Competitive salary based on the position offered
• Opportunities for performance-based incentives and bonuses
• Paid training and continuous personal and professional development
• Access to company-supplied technologies for work-from-home convenience
• Comprehensive benefits package including retirement savings plan, medical, dental, and vision insurance, and employee assistance program

What to Expect (Job Responsibilities)

• Handle customer inquiries and issues through inbound and outbound calls or internet communication
• Use call flow guide to assist customers, answer questions, and resolve problems
• Track and document information in databases
• Offer additional products and services to support customer success

What is Required (Qualifications)

• Fluent in written and spoken English and French
• High school diploma or GED
• Minimum of six months of customer service or sales experience
• Quiet and distraction-free work environment for remote work
• Excellent customer service skills
• Strong computer navigation and knowledge, familiarity with iOS and/or macOS preferred
• High-speed internet and smartphone

How to Stand Out (Preferred Qualifications)

• Type of experience or interests
• Years/months of experience
• Required education/licensing/certifications
• Proficiency in fast-paced multitasking
• Eagerness to learn new technologies
• Personal qualities/skills important to the role (tech, service, etc.)

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