Customer Service / Technical Support Representative-Remote (Bilingual: French/English)

Concentrix; Remote; CAD 35,000 - 50,000; Full time

Job summary

A customer service company in Ottawa is seeking bilingual candidates for a remote customer service role. Responsibilities include handling inquiries via phone and internet, documenting interactions, and suggesting additional services. Ideal candidates should have at least six months of customer service experience and a high school diploma. A quiet workspace and strong computer skills are essential. Competitive salary and benefits offered, along with opportunities for career advancement.

Benefits

Competitive salary and performance-based incentives

Comprehensive benefits package

Opportunities for career advancement

Qualifications

• Minimum of six months of customer service or sales experience.
• Quiet and distraction-free work environment needed for remote positions.
• High-speed internet and smartphone access required.

Responsibilities

• Handle customer inquiries and issues via inbound/outbound calls or internet communication.
• Utilize call flow guide to provide assistance and resolve problems.
• Document and retrieve information in databases.
• Offer additional products and services to support customer success.

Skills

Fluent in English and French

Strong computer navigation skills

Proficiency in fast-paced multi-tasking

Education

High school diploma or GED

Job description

Industry: Customer Service/Technical Support

Why consider this job opportunity

• Competitive salary and performance-based incentives
• Opportunities for career advancement within the organization
• Comprehensive benefits package including retirement savings, medical, dental, and vision insurance
• Work from home convenience with company-supplied technologies
• Emphasis on personal and professional development

Job Responsibilities

• Handle customer inquiries and issues via inbound/outbound calls or internet communication
• Utilize call flow guide to provide assistance and resolve problems
• Document and retrieve information in databases
• Offer additional products and services to support customer success

Qualifications

• Fluent in both English and French
• High school diploma or GED
• Minimum of six months of customer service or sales experience
• Quiet and distraction-free work environment for remote positions
• Strong computer navigation and knowledge skills, familiarity with relevant technologies preferred
• High-speed internet and smartphone access

Preferred Qualifications

• Type of experience or interests
• Years/months of experience
• Required education/licensing/certifications
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Personal qualities/skills important to the role (tech, service, etc.)

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