Customer Service / Tech Support Rep – Tech Products (Night Shift, Remote)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A technology support services company in Winnipeg seeks to hire customer support representatives. The role involves helping clients with technical issues related to hardware and software while delivering exceptional customer experiences. Candidates should have at least a year of customer service experience and a high school diploma. This position offers a competitive salary up to $21.49/hr, along with opportunities for career advancement, a comprehensive benefits package, and a flexible work-from-home schedule.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

Paid time off

Paid training days

DailyPay enrollment option

Qualifications

• Minimum of 1 year of customer service experience required.
• Strong computer navigation skills and PC knowledge needed.
• Ability to work in a quiet, distraction-free environment.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Deliver exceptional customer experiences focusing on problem-solving.

Skills

Customer service experience

Computer navigation skills

Problem-solving skills

Education

High school diploma or GED

Job description

Employer Industry

Technology Support Services

Why consider this job opportunity

• Salary up to $21.49/hr, plus performance-based incentives
• Opportunities for career advancement and growth within the organization, with 80% of management promoted from within
• Work-from-home convenience with a flexible schedule
• Comprehensive benefits including medical, dental, and vision insurance, paid time off, and paid training days
• DailyPay enrollment option to access pay early
• Inclusive company culture with diverse employee networking groups and wellness programs

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and services, such as smartphones and computers
• Deliver exceptional customer experiences with a focus on problem-solving

What is Required (Qualifications)

• Minimum of 1 year of customer service experience
• High school diploma or GED
• Ability to work an evening or overnight schedule
• Strong computer navigation skills and PC knowledge
• A quiet, distraction-free environment to work from at home

How to Stand Out (Preferred Qualifications)

• Technical support experience is preferred
• Eagerness to learn new technologies
• Strong problem-solving skills with the ability to ask probing questions
• Familiarity with iOS and/or MacOS or comparable technology

Equal Opportunity and Privacy Statement

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.