Customer Service / Tech Support Rep – Tech Products (Night Shift, Remote)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A customer service provider is seeking candidates for a position offering inbound customer support, where responsibilities include resolving technical issues and maintaining client databases. The role requires at least one year of customer service experience and offers the convenience of a work-from-home environment. Successful applicants will benefit from a comprehensive benefits package and have opportunities for career advancement in a supportive culture.

Benefits

Salary up to $21.49/hr

Comprehensive benefits package

Opportunities for career advancement

DailyPay enrollment option

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work an evening or overnight schedule.
• Quiet, distraction-free environment to work from at home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases.
• Deliver exceptional customer experiences with a positive attitude.

Skills

Customer service experience

Problem-solving skills

Technical support experience

Computer navigation skills

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:

• Salary up to $21.49/hr, with performance-based incentives
• Opportunities for career advancement and personal development, with 80% of managers promoted from within
• Work-from-home convenience with a supportive, inclusive culture
• DailyPay enrollment option to access pay early
• Comprehensive benefits package including medical, dental, vision insurance, and paid time off
• Participation in diverse company networking groups and health and wellness programs

What to Expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and services, such as smartphones and computers
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications):

• Minimum of 1 year of customer service experience
• Ability to work an evening or overnight schedule
• High school diploma or GED
• Strong problem-solving skills and technical support experience preferred
• Quiet, distraction-free environment to work from at home

How to Stand Out (Preferred Qualifications):

• Familiarity with iOS and/or MacOS or comparable technology
• Strong computer navigation skills and PC knowledge
• Eagerness to learn new technologies
• Experience in a fast-paced multi-tasking environment