Customer Service & Tech Support Rep

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading technology services provider in Manitoba is seeking a Customer Support Representative to provide inbound support and resolve technical issues. This remote role offers a salary of $21.49/hr plus incentives, with opportunities for career growth and development. The ideal candidate will have at least 1 year of customer service experience and a high school diploma. Strong multitasking and problem-solving skills are essential. Join a company that fosters diversity and inclusion, and offers comprehensive health programs.

Benefits

Paid training

Employee referral bonuses

Health and wellness programs

Career advancement opportunities

Qualifications

• Minimum of 1 year of customer service experience.
• High school diploma or GED required.
• Ability to work an evening or overnight schedule.
• Quiet, distraction-free environment to work from home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases.
• Deliver exceptional customer experiences.

Skills

Customer service experience

Problem-solving skills

Multitasking ability

Technical support experience

Computer navigation skills

Education

High school diploma or GED

Job description

Employer Industry: Technology Services

Why consider this job opportunity:

• Base salary of $21.49/hr, plus performance-based incentives
• Opportunity for career advancement and personal development within a globally recognized organization
• Work remotely from the comfort of your home
• Paid training and lucrative employee referral bonus opportunities
• Strong commitment to diversity, equity, and inclusion, with access to various employee resource groups
• Health and wellness programs to promote a healthy lifestyle

What to Expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and/or services
• Deliver exceptional customer experiences

What is Required (Qualifications):

• Minimum of 1 year of customer service experience
• High school diploma or GED
• Ability to work an evening or overnight schedule
• Proficiency in fast-paced multitasking and strong problem-solving skills
• A quiet, distraction-free environment to work from at home

How to Stand Out (Preferred Qualifications):

• Technical support experience
• Familiarity with iOS and/or MacOS, or comparable technology
• Strong computer navigation skills and PC knowledge

#TechnologyServices #CustomerSupport #RemoteWork #CareerGrowth #DiversityAndInclusion

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