Customer Service Specialist

Hustle Notice Biz; Blandford-Blenheim; On-site; CAD 60,000 - 80,000; Full time

Job summary

A customer service provider is seeking a dedicated Customer Service Specialist to enhance customer experiences in Blandford-Blenheim, Ontario. The role requires excellent communication skills, problem-solving abilities, and the capacity to thrive in a fast-paced environment. Full-time position offering competitive salary and benefits including health insurance and paid time off.

Benefits

Competitive salary

Health, dental, and vision insurance

Paid time off and holidays

Opportunities for professional development

Qualifications

• Proven experience in a customer service role or similar position.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Excellent verbal and written communication skills.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues effectively and efficiently.
• Document customer interactions and maintain records.

Skills

Customer-centric mindset

Problem-solving abilities

Communication skills

Education

High school diploma

Degree (preferred)

Tools

CRM systems

Job description

Overview

Department: Hustle Notice Biz

Location: Washington, DC

Compensation: $17.25 - $24.00 / hour

Position

Title: Customer Service Specialist

Location: Washington, DC

Job Type: Full-time

About Us

We are seeking a dedicated and enthusiastic Customer Service Specialist to join our team. The ideal candidate will be responsible for creating exceptional customer experiences by providing timely and effective assistance across various communication channels, including phone, email, and live chat.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Provide accurate information regarding products and services to customers.
• Resolve customer complaints and issues effectively and efficiently.
• Maintain a positive and professional demeanor during customer interactions.
• Document customer interactions and maintain detailed records of inquiries and resolutions.
• Collaborate with other departments to address customer needs and improve service delivery.

Qualifications

• High school diploma or equivalent; a degree is a plus.
• Proven experience in a customer service role or similar position.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Familiarity with customer relationship management (CRM) systems is preferred.

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for professional development and advancement