Customer Service Representative - Speedy Glass

Belron Canada inc; London; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading auto glass service provider in London, Ontario, seeks a Customer Service Representative. Responsibilities include enhancing customer experience, performing vehicle cleaning, and administrative tasks at the Service Centre. No formal education is required, and on-the-job training is provided. A valid Class 5 driver's license is necessary. Join a supportive team with opportunities for growth and a comprehensive benefits package from day one.

Benefits

Comprehensive benefits package

Opportunities for advancement

On-the-job training

Qualifications

• Experience in helping people in retail, hospitality, or tourism.
• Valid Class 5 driver's license.
• No formal education required.

Responsibilities

• Complete the administration for seamless Service Centre operations.
• Identify opportunities to boost store performance.
• Work with insurance partners for customer benefits.
• Vacuum interiors and clean windows of vehicles.
• Shuttle vehicles to and from the repair shop.

Skills

Customer relationship building

Retail experience

Teamwork

Job description

Overview

Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people so they can realize their full potential.

We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.

This is a fixed term contract until Sept 2026.

Your role at a glance

Your role is to take pride in owning the customer’s experience and ensuring that we have made a positive impact on their day.

You will continue to make a difference by:

• Completing the administration required to make the Service Centre run seamlessly.
• Adding value to the customer and identifying opportunities to boost the store’s performance.
• Working with our insurance partners to help customers get the best value for their money.
• Delighting your customers by vacuuming vehicle interiors, cleaning windows, and helping with the occasional small repairs on windshields (don’t worry – our tools are easy to use!).
• Shuttling vehicles to and from the repair shop.

Who you are:

• You value building relationships with customers and your teammates.
• You have experience in helping people whether it’s in retail, hospitality, or tourism.
• No formal education is required – we provide on-the-job training!
• Have a valid Class 5 driver’s license, and the capability to work at different Belron Canada locations within your specified geographic area.

Why Belron Canada will bring out your best:

• You will be able to see the results of your work and are given the opportunity to try new things.
• Forget unpredictable schedules and long hours. We have a life and know you have one too.
• Our comprehensive benefits and pension package starts on your first day of employment.
• We are a growing organization where opportunities for advancement, training, and skill-development are always coming up.

We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.

Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees.

Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.

If you value your career as we value our employees and our customers, there’s no better time to join Belron Canada and #BringOutYourBest with us!

Accessibility: We welcome all applicants for this position and are committed to providing reasonable accommodations during the recruitment and selection process. If you are contacted for a job opportunity, please let us know if you require accommodations because of disability to ensure your fair and equitable participation throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.