Customer Service Representative, Retail Operations

Belron Canada; Richmond Hill; On-site; CAD 30,000 - 60,000; Full time

Job summary

An auto glass repair leader in Richmond Hill is looking for a Customer Service Representative to enhance customer experiences and support a seamless service process. The role includes both administrative and on-site tasks, requiring strong relationship-building skills. This position offers on-the-job training and a supportive team environment, with opportunities for career advancement. Join us to make a meaningful impact in customer care.

Benefits

Comprehensive benefits package

Pension plan from day one

Opportunities for advancement and skill development

Qualifications

• Experience in retail, hospitality, or tourism is beneficial.
• Valid Class 5 driver’s license required.
• No formal education necessary; on-the-job training provided.

Responsibilities

• Complete administration for the Service Centre.
• Identify opportunities to enhance customer experience.
• Assist customers with vehicle cleanliness and minor repairs.
• Shuttle vehicles to and from the repair shop.

Skills

Customer relationship building

Problem-solving

Attention to detail

Job description

Automotive glass technology is helping transform how we experience the road. At Belron Canada, we invest tirelessly on developing, certifying and advancing an elite force of highly trained technicians. We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.

Ready to tap into your best and drive your career forward?

You are the person who likes to set the tone for the customer’s experience. As a Customer Service Representative, you will create ease in a fast-paced, action-oriented role. You will enjoy the variety of working both administratively and with the public while being the glue that makes things run seamlessly. You will work closely with a supportive team and collaborate to solve problems.

Your role at a glance:

Your role is to take pride in owning the customer’s experience and ensuring that we have made a positive impact on their day.

Responsibilities

• Completing the administration required to make the Service Centre run seamlessly.
• Adding value to the customer and identifying opportunities to boost the store’s performance.
• Working with our insurance partners to help customers get the best value for their money.
• Delighting your customers by vacuuming vehicle interiors, cleaning windows, and helping with the occasional small repairs on windshields (don’t worry – our tools are easy to use!).
• Shuttling vehicles to and from the repair shop.

Who you are

• You value building relationships with customers and your teammates.
• You have experience in helping people whether it’s in retail, hospitality, or tourism.
• No formal education is required – we provide on-the-job training!
• Have a valid Class 5 driver’s license, and the capability to work at different Belron Canada locations within your specified geographic area.

Why Belron Canada will bring out your best

• You will be able to see the results of your work and are given the opportunity to try new things.
• Forget unpredictable schedules and long hours. We have a life and know you have one too.
• Our comprehensive benefits and pension package starts on your first day of employment.
• We are a growing organization where opportunities for advancement, training, and skill-development are always coming up.

We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.

Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees.

Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.

If you value your career as we value our employees and our customers, there’s no better time to join Belron Canada and #BringOutYourBest with us!

Accessibility

We welcome all applicants for this position and are committed to providing reasonable accommodations during the recruitment and selection process. If you are contacted for a job opportunity, please let us know if you require accommodations because of disability to ensure your fair and equitable participation throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.