Customer Service Representative-Remote (Bilingual: Spanish / English)

Concentrix; Southwestern Ontario; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading customer service provider is seeking bilingual candidates for a remote customer support role. You will assist customers in resolving issues and provide an excellent customer experience. Ideal candidates will have at least 1 year of customer service experience. Benefits include a competitive salary up to $20/hr, comprehensive insurance, and opportunities for career advancement.

Benefits

Performance-based incentives

Comprehensive benefits including medical, dental, vision insurance

Paid training and access to daily pay options

Engaging company culture

Qualifications

• Minimum of 1 year of customer service experience.
• Open availability for work shifts.
• Experience with remote work environments preferred.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Help customers resolve basic technical issues.
• Track, document, and retrieve information in databases.

Skills

Bilingual in Spanish and English

Strong computer navigation skills

Fast-paced multi-tasking

Education

High school diploma or GED

Job description

Overview

Why consider this job opportunity:

• Salary up to $20/hr, plus performance-based incentives
• Opportunity for career advancement with 80% of managers promoted from within
• Work-from-home convenience with a quiet, distraction-free environment
• Comprehensive benefits including medical, dental, vision insurance, and a retirement savings plan
• Paid training and access to daily pay options
• Engaging company culture with diverse networking opportunities and wellness programs

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences

What is Required (Qualifications)

• Bilingual in Spanish and English
• Minimum of 1 year of customer service experience
• Open availability for work shifts
• High school diploma or GED
• Strong computer navigation skills and proficiency in fast-paced multi-tasking

How to Stand Out (Preferred Qualifications)

• Experience with remote work environments
• Familiarity with new technologies and eagerness to learn
• Previous experience in a call center or customer support role

#CustomerService #RemoteWork #CareerGrowth #BilingualJobs #EmployeeBenefits

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