Customer Service Representative-Remote (Bilingual: Spanish / English)

Concentrix; Guelph; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading customer service provider in Guelph is seeking a Customer Service Representative. In this role, you will provide inbound customer support in both Spanish and English, assist with technical issues, and ensure an outstanding customer experience. The position offers a competitive salary up to $20/hr with performance-based incentives and extensive benefits. Join an engaging and diverse workplace with opportunities for career advancement.

Benefits

Salary up to $20/hr

Performance-based incentives

Comprehensive benefits including medical, dental, vision insurance

DailyPay enrollment option

Supportive remote work environment

Qualifications

• Minimum of 1 year of customer service experience.
• Open availability for scheduling.
• Experience with remote work or virtual customer service environments preferred.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Help customers resolve basic technical issues.
• Track, document, and retrieve information in databases.
• Deliver exceptional customer experiences with a positive attitude.

Skills

Fluent in both Spanish and English

Customer service experience

Proficiency in fast-paced multi-tasking

Strong computer navigation skills

Education

High school diploma or GED

Job description

Overview

Employer Industry: Customer Service

Why consider this job opportunity

• Salary up to $20/hr, plus performance-based incentives


• Opportunity for career advancement with 80% of managers promoted from within


• Work-from-home convenience with a supportive remote work environment


• Comprehensive benefits including medical, dental, vision insurance, and paid time off


• DailyPay enrollment option to access pay early when needed


• Engaging company culture with networking opportunities and diversity initiatives

Job Responsibilities

• Provide inbound customer support using a call flow guide in the customer’s preferred language


• Help customers resolve basic technical issues


• Track, document, and retrieve information in databases


• Offer additional products and/or services


• Deliver exceptional customer experiences with a positive attitude

Qualifications

• Fluent in both Spanish and English


• Minimum of 1 year of customer service experience


• High school diploma or GED


• Open availability for scheduling


• Proficiency in fast-paced multi-tasking and strong computer navigation skills

Preferred Qualifications

• Experience with remote work or virtual customer service environments


• Familiarity with technical support or troubleshooting processes


• A desktop or laptop that meets specified requirements for the position


• Strong eagerness to learn new technologies and processes


• Previous experience in a diverse workplace

#CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion #BilingualJobs

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