Customer Service Representative-Remote (Bilingual: French / English)

Concentrix; Area E (Beaverdell/West Boundary); Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading customer service company is seeking a Customer Service Representative to work remotely, providing support to customers in both French and English. Candidates must have prior customer service experience, a high school diploma, and proficiency in navigating technology. This role offers competitive compensation and benefits including medical, dental, and vision insurance.

Benefits

Medical, dental, and vision insurance

Paid time off and holidays

Paid training days

Diversity, equity, and inclusion programs

Qualifications

• 1+ year of customer service experience.
• Ability to speak fluent French and English.
• Strong computer navigation skills.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Help customers resolve basic technical issues.
• Maintain broad knowledge of client products and/or services.

Skills

Fluent in French

Fluent in English

Customer service experience

Strong computer navigation skills

Education

High school diploma or GED

Job description

Overview

Job Title: Customer Service Representative-Remote (Bilingual: French / English)

Job Description (English): The Customer Service Representative-Remote (Bilingual: French / English) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding the client's products and/or services. (Military veterans are encouraged to apply.)

Description D’emploi (Français): Le représentant du service à la clientèle – à domicile (travail à la maison) (bilingue : français / anglais) travaille à domicile et s'interface avec les clients via des appels entrants / sortants et / ou via Internet. Ce poste fournit un soutien au service à la clientèle et la résolution des problèmes courants et des questions concernant les produits et / ou services du client. (Nous acceptons les candidatures pour ce poste sur une base continue. Les anciens combattants sont encouragés à postuler.)

What You Will Do In This Role

As a Customer Service Representative working from home, you will:

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; familiarity with iOS and/or MacOS, or comparable technology is preferred
• Offer additional products and/or services
• Deliver expert customer experiences… with a smile.

Qualifications

Your qualifications for the Remote Customer Service Representative role include:

• The ability to speak fluent French and English
• 1+ year of customer service experience
• A high school diploma or GED
• A quiet, distraction-free environment to work from at home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; a work computer may be provided depending on the position, but is not guaranteed (discussed with recruiter)
• High-speed internet (no wireless/hotspots or satellite) and a smartphone

What’s In It For You

We invest in our people and provide opportunities for growth and personal development. Benefits may include medical, dental, and vision insurance, employee assistance program, retirement savings plan, paid time off and holidays, and paid training days. We also offer various programs and events to support diversity, equity, and inclusion, as well as global citizenship and sustainability initiatives. The base salary range and incentives are described below, with details varying by location and qualifications.

• The base salary range for this position is $16-$25/hr, with performance-based incentives. Actual salaries vary by location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees include medical, dental, vision, EAP, RRSP, paid time off and holidays, and paid training days. Applications are accepted on an ongoing basis.
• DailyPay enrollment option to access pay early
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Networking opportunities with groups focused on women, Black professionals, LGBTQ+ Pride, Ability (Disabilities), Neurodiversity, Women in Tech, and more
• Health and wellness programs and mentorship opportunities
• Work-from-home convenience
• Programs and events supporting diversity, equity, inclusion, global citizenship, sustainability, and community support

Location: CAN, ON, Work-at-Home

Language Requirements: Bilingual (French/English)

Time Type: Full time

EEO Notice

Concentrix is an Equal Opportunity Employer and complies with fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment. This position may be performed in AB, BC, MB, NB, NL, NS, ON, PE, and SK. California residents: by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.