Customer Service Representative (Part-Time, 6-Month Contract)

Ceva Santé Animale; Guelph; On-site; CAD 30,000 - 60,000; Part time

Job summary

A global leader in animal health is seeking a part-time Customer Service Representative for a 6-month contract in Guelph, Ontario. The role involves managing customer orders, ensuring compliance with policies, and maintaining high-quality customer interactions. Ideal candidates will be enrolled in a relevant post-secondary program and possess customer service experience, attention to detail, and strong communication skills.

Qualifications

• Experience in a customer facing role.
• Ability to thrive in a fast-paced environment.
• High attention to detail.

Responsibilities

• Implement and apply customer services policy to ensure timely deliveries.
• Manage customer orders and provide accurate information.
• Ensure shipments comply with regulations.

Skills

Customer service

Attention to detail

Organizational skills

Team player

Communication

Education

Currently enrolled in a Post-Secondary Program

Job description

Overview

Customer Service Representative (Part-Time, 6-Month Contract)

The success of a company depends on the passionate people we partner with. Together, let's share our talents. As a global leader in animal health, Ceva Animal Health believes our success is linked to our passionate people researching, developing, producing and supplying innovative health solutions for all animals, which contributes to the future of our diverse planet.

We are committed to ensuring the highest possible level of care and well-being for farm animals (poultry, pigs, ruminants), companion animals (dogs and cats) and wildlife. Our “Together, Beyond Animal Health” vision emphasizes that the health and wellbeing of people, animals and our planet are totally interlinked. More than ever, Ceva is committed to a "One Health" approach.

As part of our “Diversity, Equity and Inclusion” policy, Ceva Animal Health is committed to the employment of people with disabilities and will make reasonable accommodations throughout the interview process to ensure an inclusive and accessible experience for all applicants. To request an accommodation, please contact a member of the Ceva Talent Acquisition team.

Your missions: Part-Time Customer Service Representative

Responsibilities

• Strategy & Policies Definition & Implementation
• Implement and apply the campus export and customer services policy, ensuring that orders are delivered on time, invoiced and customers receive accurate information.
• Data Management & SC Monitoring
• Responsible for the compliance of the data in his / her portfolio (transport purchase orders, invoicing customers, data management, handling of customer requests, etc.).
• Sales Order Management
• Manage the portfolio of customer orders in the systems and track their internal progress. Maintain up-to-date and precise flow of information.
• Provide shipping documents and invoices according to the needs of each customer / country.
• Give customers rapid and precise answers, issuing a credit note if necessary.
• Internal Customer Relationships
• Update customers on order status.
• Ensure customer requests are handled
• Quality, Continuous Improvement & Compliance
• Ensure shipments are compliant with current regulations: product codes, licenses, shipping documents.
• Ensure the financial risk is under control: prepayment, documentary credit, risk enquiries.
• Register new customers following the compliance procedure in place.

About you

• You are currently enrolled in a Post-Secondary Program in a related field
• You have previous experience in a customer facing role and are good with interacting with others
• You have a high attention to detail
• You thrive in a fast-paced environment
• You are highly organized
• You enjoy working as a part of a team
• Quality and doing things right are important to you

Your profile

• You are currently enrolled in a Post-Secondary Program in a related field
• You have previous experience in a customer facing role and are good with interacting with others
• You have a high attention to detail
• You thrive in a fast-paced environment
• You are highly organized
• You enjoy working as a part of a team
• Quality and doing things right are important to you