Customer Service Representative I (Temporary)

General Bank of Canada; Alberta; On-site; CAD 39,000 - 54,000; Full time

Job summary

A leading bank in Alberta is seeking a temporary full-time Customer Service Representative to join its team. The ideal candidate will handle customer inquiries through calls and emails, ensuring high service standards. Qualifications include a high school diploma, customer service experience, and proficiency in MS Office. The role offers a salary range of $39,206.25 to $53,043.75 and opportunities for growth. Working hours require flexibility, and the workplace model is in-office.

Benefits

Group benefits including health, dental and vision care

Matched retirement savings plan

Generous paid time off

Qualifications

• Previous customer service experience is required.
• A minimum high school diploma is required.
• Intermediate skills in MS Office (Word, Excel, Outlook) are required.
• Previous experience in a fast-paced call centre environment is required.

Responsibilities

• Meet and exceed Customer Service standards.
• Assist customers with inquiries via calls and emails.
• Maintain composure during challenging situations.
• Ensure customer satisfaction by providing helpful solutions.
• Communicate about loan payouts and related issues.

Skills

Customer service experience

Communication skills

Problem-solving

Active listening

Education

High school diploma

Post-secondary education in administration/business or finance

Tools

MS Office (Word, Excel, Outlook)

Job description

General Bank of Canada is a Schedule 1 Chartered bank headquartered in Edmonton, Alberta, and part of the Wheaton Group. Our journey began in the 1950s with an entrepreneurial spark that has grown into one of Canada’s fastest-growing small banks, delivering innovative financing solutions across automotive, aviation, and commercial sectors.

At GBC, our core values of Trust, Discipline, People‑Centric Approaches, and Innovation drive every decision we make. We leverage our nimble structure to pioneer forward‑thinking banking solutions in the digital era. Proudly certified as a Great Place to Work for six consecutive years, we’re dedicated not only to transforming banking but also to making real impact in the communities we serve. Since 1969, our ongoing partnership with United Way has fueled volunteer initiatives, fundraising, and community programs that truly change lives. When you join our team, you’re contributing to a future where innovation and community go hand in hand. We love it here and know you will too!

The Opportunity

General Bank of Canada is looking for two temporary, fulltime Customer Service Representative to join as a key contributor with the Bank’s Customer Service team. Consistent with the growth trajectory of the Bank, this is an excellent opportunity for the right individual to contribute to building the Bank of the future with considerable potential for learning, growth, and advancement.

Position Responsibilities

• Meet and exceed the General Bank Customer Service standards when providing support to customers through inbound calls, emails and returning of voicemails.
• Assist customers quickly, efficiently, and professionally with skill and manners while adhering to the service standards as per the Bank’s Service Level Agreement.
• Using exceptional communication skills, ask probing questions to get to the root cause of the customers issue and to answer effectively. Practice active listening, attentive and patient, while serving the customers with integrity and honesty.
• Maintain composure and tone of voice during challenging situations as well as the use of "positive language."
• Ensure customer satisfaction by providing correct and helpful solutions, as well as escalating any critical customer issues and inquiries to the Team Lead or Manager.
• Communicate with customers on loan payouts, payments, loan renewal process and other related issues via phone or email.
• Following the end of the customer interaction, action customer requests as required, can include loan updates and amendments.
• Be the in‑between between the Credit department and the Customer in the transfer process, follow up all necessary documents to complete Transfer as required.
• Capacity to control and “close” a call with confirmed customer satisfaction
• Additional duties as assigned.

Qualifications

• Previous customer service experience is required.
• A minimum high school diploma is required.
• Post‑secondary education in the fields of administration/business, finance, or related work experience is an asset.
• Previous experience in a fast‑paced call centre environment is required, 60+ customer interactions per day.
• Previous experience in bank administration is an asset.
• Intermediate skills in MS Office (Word, Excel, Outlook), technical computer knowledge is required.

Position Details

• Status: Temporary, fulltime
• Employment Duration: One year.
• Workplace Model: In‑Office
• Location: Edmonton, Alberta
• Working Conditions: Hours of work will range between 7:00AM and 5:00PA MT. Flexibility in scheduling will be required.
• Compensation: The salary range for this position is $39,206.25 to $53,043.75. Compensation is commensurate with qualifications.
• Posting Deadline: December 12, 2025

What GBC Brings to the Table

At General Bank of Canada, we offer more than just a paycheque. We provide the opportunity to build your career and elevate it to new heights. Our compensation package includes base salary, group benefits and a matched retirement savings plan program.

Our group benefits ensure you and your dependents are covered for extended health, dental, and vision care. We also provide flexible spending accounts, replenished annually, to help cover additional medical and wellness expenses. Recognized as one of the Best Workplaces for Mental Wellness in 2025, we take mental health seriously. That's why we offer additional coverage for mental health practitioners and a dynamic employee assistance program.

• Generous paid time off to promote healthy work‑life harmony.
• Collaborative work environment where your voice and opinions are valued.
• Exclusive employee perks which include discounts for various products and services.
• Beautiful downtown office location with an onsite gym and Edmonton’s best rooftop patio.
• Engaging social events each month, offering unique experiences and opportunities to connect with colleagues, meet new people and enjoy some fun.
• Professional development and tuition support to help you advance your career.
• Welcoming teams that celebrate diversity and prioritize inclusion.
• Give back to your community. As a proud partner of the United Way, we offer numerous initiatives throughout the year for you to get involved and make a meaningful impact.
• Make an impact. Join one of our employee‑led committees to develop leadership skills, expand your network and contribute to our strong corporate culture.

How to Apply

We invite you to apply directly through our Careers portal at generalbank.ca/careers. If you require additional assistance, you can contact us at [e-mail]. While we appreciate all applications, only candidates selected for further consideration will be contacted directly.

At General Bank of Canada, we believe that diversity drives innovation and fosters a culture of inclusion. We are proud to be an equal‑opportunity employer, dedicated to creating a welcoming and supportive environment for all employees. We are committed to building a diverse and inclusive workforce that mirrors the rich diversity of our communities and customers.

We believe that accessibility is a fundamental aspect of our commitment to diversity, equity, and inclusion. Our goal is to ensure that every candidate has an equal opportunity to succeed during the interview process and we will work with candidates requiring accommodations. If you require an accommodation, please reach out to our HR team directly at [e-mail].

We welcome and encourage applications from individuals of all backgrounds and abilities, including those who are underrepresented in the financial services industry. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other legally protected status.