Customer Service Representative (Full Time/Part Time)

The Dufresne Group; Northwestern Ontario; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading furniture retailer is looking for a Full Time or Part Time Customer Service Representative in Kenora. The role requires excellent customer service orientation, strong communication skills, and the ability to handle retail hours. Join us to support our guests and enhance their shopping experiences while enjoying competitive wages and a comprehensive benefits plan.

Benefits

Market competitive wages

Comprehensive benefits plan

Employer Sponsored Retirement Savings Plan

Excellent employee discounts

Career growth and continuous development

World class training programs

Qualifications

• 1 year of experience in a customer service or hospitality environment.
• Ability to work retail hours (days/evenings and weekends required).
• Ability to handle difficult situations diplomatically and professionally.

Responsibilities

• Ensure excellent customer service by responding to guest needs.
• Ensure efficiency and accuracy in guest orders and inquiries.
• Manage cash and financial transactions.

Skills

Customer service orientation

Communication skills

Interpersonal skills

Education

High school diploma

Tools

MS Office

Job description

Overview

At Dufresne, our goal is to create destinations for life’s most meaningful shared moments. Our unrelenting passion for hands-on service, an exceptional shopping experience, and strong community relationships is what sets us apart!

If you are guest-centric, goal-oriented and want to Make Life Better for our guests and our communities, then we want you on the Dufresne team.

Dufresne Furniture and Appliances is currently seeking a Full Time Or Part Time Customer Service Representative for our Kenora store located at 1077 Railway Street.

As a Customer Service Representative, you will support our guests in store and through the after sales experience.

As a Customer Service Representative, You Will

• Ensure excellent customer service by responding to our guests’ needs consistent with company standards, culture, and business practices.
• Ensure efficiency and accuracy in relation to:
• guest orders
• guest inquiries (in person/on phone)
• cash and financial management

Always keeps the customers’ best interest in mind.

As a Successful Candidate You Will Have The Following

• High school diploma
• 1 year of experience in a customer service or hospitality environment
• Demonstrated working knowledge of MS Office products.
• Ability to work retail hours (days/evenings and weekends required)
• Excellent communication and interpersonal skills
• Ability to handle difficult situations diplomatically and professionally

Benefits

• Market competitive wages;
• Comprehensive benefits plan, assistance program and excellent employee discounts;
• Employer Sponsored Retirement Savings Plan;
• Career growth and continuous development;
• Respectful working environment with strong company values;
• World class training programs within sales, leadership and more;
• To work at one of Canada’s Best Managed Companies.