Customer Service Representative (English/Spanish)

American President Lines; Mississauga; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading logistics company in Canada is seeking a Bilingual Customer Service Representative to manage high-volume accounts and transportation logistics. Candidates should be fluent in English and Spanish and have experience in customer service or logistics. This role requires strong organizational skills and the ability to handle multiple tasks while ensuring customer satisfaction. The company offers professional development opportunities and a supportive work environment.

Benefits

Professional Development Opportunities

Continuing Education

Qualifications

• Must be bilingual: fluent in both English and Spanish.
• Three to five years related experience in customer service or logistics.
• Basic knowledge of logistics operations and terminology.

Responsibilities

• Oversee high-volume accounts and customer needs in transportation.
• Handle customer service calls related to ground transportation shipments.
• Maintain accurate shipment, delivery, and exception data.

Skills

Bilingual proficiency in English and Spanish

Strong communication and interpersonal skills

Problem-solving and conflict resolution capabilities

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job-specific software applications

Job description

CEVA Logistics is one of the leading logistics companies globally, with over 1,500 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management and system implementation.
At CEVA, we put people first and we strive for better ways in everything we do; our culture is embodied by Boldness, Imagination, Exemplary and Excellence. With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe, and inclusive work environment.

YOUR ROLE

Oversee all aspects of high-volume accounts relating to the transportation of goods and the maintenance of the client’s needs. Work with clients to establish detailed profiles and procedures that properly represent their export process. This position requires bilingual proficiency in English and French to effectively communicate with clients, partners, and Customers. Models and acts in accordance with our guiding principles and core values.

WHAT ARE YOU GOING TO DO?

• Handle a high volume of inbound and outbound customer service calls related to ground transportation shipments
• Serve as the primary point of contact for assigned customers, owning issues from first contact through resolution
• Trace, track, and provide real-time status updates on customer freight
• Proactively communicate delays, service exceptions, and resolution plans to customers
• Coordinate with internal operations teams, trucking partners, and third-party providers to resolve service issues
• Log, document, and follow up on service incidents, customer requests, and escalations
• Enter and maintain accurate shipment, pickup, delivery, and exception data in transportation systems
• Verify pickup and delivery outcomes and provide confirmation or proof of delivery when required
• Ensure customer-specific procedures, SLAs, and communication expectations are followed consistently
• Identify recurring service issues and elevate trends or systemic problems to management
• Maintain detailed customer profiles, procedures, and service requirements
• Support service quality, on-time performance, and customer satisfaction targets
• Perform other duties as assigned

WHAT ARE WE LOOKING FOR?

• Must be bilingual: fluent in English and Spanish, both spoken and written
• Ability to read and interpret documents and write routine correspondence
• Basic math skills: add, subtract, multiply, and divide using currency, weight, volume, and distance measurements
• Advanced proficiency in Microsoft Office, internet, web-based, and job-specific software applications; accurate typing and data entry skills
• Strong communication and interpersonal skills; able to interact effectively with diverse teams and speak confidently before groups
• Responds promptly and professionally to customer needs and manages complex situations with empathy and efficiency
• Skilled in gathering and analyzing information to resolve issues
• Ability to balance team and individual responsibilities, remain objective, and open to others’ views
• Consistent attendance and punctuality
• Ability to handle inquiries, resolve issues, and manage escalations professionally
• Basic knowledge of logistics operations and terminology
• Organizational skills to manage multiple tasks and priorities
• Problem-solving and conflict resolution capabilities

Education

• High School Diploma or GED.
• Three to five years related experience.
• Speaks & Writes fluent English and Spanish

Preferred

• Three to four years industry experience.
• Familiarity with freight, routing, and scheduling processes is an asset
• Ability to work in a fast-paced environment and meet deadlines.
• Customer-focused mindset with attention to detail

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.

• #LI-JS1

At CEVA we are committed to creating a safe and healthy work environment.
We offer:

• Professional Development Opportunities
• Continuing Education

CEVA is an equal opportunity employer who agrees not to discriminate against any employee or job applicant and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process. We thank all candidates for applying, however, only successful candidates will be contacted for an interview.