Customer Service Representative (Counter Sales)

Ecl; Winnipeg; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading recruitment firm in Winnipeg is looking for a Customer Service Representative for a full-time in-office position. This role involves assisting customers, managing inquiries, and supporting branch operations. Ideal candidates will have a high school diploma, strong interpersonal skills, and at least 24 months of experience in customer service or retail. Join a company that values diversity and professional growth.

Qualifications

• 24 months of experience in a customer service, retail, or sales support role.
• Proficiency in Microsoft Office and email communication.
• Ability to handle payment processing and navigate internal systems.

Responsibilities

• Greet and assist walk-in customers and respond to inquiries.
• Resolve routine and complex issues; liaise with other departments.
• Process customer payments accurately and efficiently.

Skills

Interpersonal skills

Communication skills

Attention to detail

Ability to work under pressure

Education

High school diploma

College diploma

Tools

Microsoft Word

Microsoft Excel

Email communication tools

Job description

Overview

Job Description

Type : In-Office Full-Time

This role is for a Customer Service Representative (Counter Sales) in an in-branch, customer-centric setting. The position supports customer interactions and daily branch operations in a fast-paced environment.

Responsibilities

• Greet and assist walk-in customers while responding to telephone and email inquiries.
• Resolve routine and occasionally complex issues acting as a liaison with other departments when necessary.
• Provide backup support to the sales counter addressing product questions and order inquiries.
• Process customer payments accurately and efficiently for cash accounts.
• Address customer questions and account concerns with professionalism and care.
• Identify potential service needs and refer business opportunities to the sales team when appropriate.

Qualifications

• Education & Experience: High school diploma (required); college diploma (preferred).
• 24 years of experience in a customer service, retail, or sales support role.
• Technical Skills: Proficiency in Microsoft Word, Excel, and email communication tools.
• Ability to navigate internal systems and handle payment processing.
• Key Competencies: Excellent interpersonal skills and the ability to communicate effectively.
• Strong attention to detail and the ability to manage tasks under pressure.
• Tactful, professional, and solution-oriented approach to customer interactions.

Apply Today - Quote Job Reference #79890. Submit your resume directly to Iryna Chubynska via email. No cover letter please.

About Us

Executrade is one of Western Canada’s most comprehensive full-service recruitment firms with over 50 years of expertise in connecting talented professionals with leading organizations. We are proud to apply principles of diversity, equity and inclusion in all our recruitment practices ensuring equal opportunities for all candidates. Our commitment to these values enables us to match organizations with a diverse range of top talent, fostering workplace cultures that thrive on innovation and collaboration while complying with Canadian immigration laws. Priority will be given to Canadian citizens and permanent residents. Learn more: .