Customer Service Representative – Cardiac Rhythm Managment (Mississauga)

Abbott; Mississauga; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading healthcare company in Mississauga is seeking a dedicated customer service representative fluent in both French and English. The role focuses on building strong customer relationships and responding efficiently to inquiries. Candidates should have a college diploma and 1 to 3 years of relevant experience, along with strong communication and organizational skills. This position offers an opportunity to work with a global leader in healthcare, contributing to the improvement of patient care.

Benefits

Career development opportunities

Flexible work policies

Training and growth opportunities

Diversity and inclusion initiatives

Qualifications

• Relevant experience of 1 to 3 years in a customer service role.
• Proven high level of interpersonal and communication skills.
• Fluent in both French and English, strong written skills.

Responsibilities

• Promote customer satisfaction by building strong relationships.
• Efficiently respond to inbound calls from customers and sales personnel.
• Participate in domestic product distribution and returns.

Skills

Interpersonal skills

Communication skills

Organizational skills

Problem solving skills

Bilingual in French and English

Education

College diploma or equivalent

Tools

MS Office

SAP environment

Job description

JOB DESCRIPTION

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
• We offer flexible work policies that allow a healthy balance between personal and professional life.
• We invest in the development of our employees through training and growth opportunities.
• We foster an environment where every voice is heard and valued.

The Opportunity

This position works out of our Mississauga location in the Cardiac Rhythm Management division.

As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.

What You’ll Do

• Promotes Customer Satisfaction – Build Strong Customer Relationships:
• Efficiently answers in bound calls from customers and sales force
• Identifies customer needs and most effective method of meeting those needs
• Respond promptly to customer inquiries and requests
• Promotes good relationships with external and internal customers
• Displays active awareness and concern for the customer
• Participates actively in domestic product distribution and returns
• Processes customer orders and returns in accordance with established procedures
• Trace’s shipments and advises of order status
• Research and processes credit requests
• Supports the sales teams
• Participates in improving quality and productivity
• Adheres to procedure and quality standards
• Backs up other customer service representatives
• Works efficiently with others to meet objectives of the group and company
• Participates in special projects and other duties related to customer service and sales administration as requested
• Employee will be vigilant and responsible to keep themselves current with all company procedures that apply to their job function.

Required Qualifications

• College, normal length of two years or equivalent.
• From 1 to 3 years of relevant experience.
• Proven high level of interpersonal and communication skills
• Fluently bilingual in French and English and strong written skills in both
• Knowledge of MS Office specifically Word, Excel and PowerPoint
• Knowledge of the SAP environment
• Demonstrates good mathematical, record keeping, organizational and problem solving skills
• Strong general knowledge of order processing techniques and material distribution process
• General knowledge of shipping/receiving processing techniques
• Demonstrates ability to handle multiple tasks and consistently meet deadlines
• Demonstrates commitment to provide quality service to the customer and active awareness of customer needs

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY: Customer Service DIVISION: CRM Cardiac Rhythm Management LOCATION: Canada > Mississauga : 6975 Creditview Rd #1 ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: No MEDICAL SURVEILLANCE: No SIGNIFICANT WORK ACTIVITIES: Not Applicable