customer service representative - call centre

Government of Canada; Whitby; On-site; CAD 35,000 - 50,000; Full time

Job summary

A governmental organization in Whitby, Ontario, seeks a Customer Service Representative to handle client inquiries and perform office duties. Ideal candidates should have a secondary school diploma and experience in a call centre environment, showcasing excellent communication skills. The position requires working on-site without remote options. Benefits include free parking, contributing to a supportive work atmosphere.

Benefits

Free parking available

Parking available

Qualifications

• Experience in a call centre setting preferred.
• Ability to handle customer inquiries efficiently.
• Familiarity with telecommunications services is an asset.

Responsibilities

• Answer inquiries and provide information to customers.
• Perform general office duties.
• Address client inquiries and provide relevant information.

Skills

Excellent oral communication

Excellent written communication

Team player

Attention to detail

Punctuality

Reliability

Education

Secondary (high) school graduation certificate

Tools

Database software

Job description

Overview

Languages: English

Education

• Secondary (high) school graduation certificate

Experience

Experience an asset

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Telecommunications company

Responsibilities

• Answer inquiries and provide information to customers
• Perform general office duties
• Answer clients\' inquiries and provide information

Experience and specialization

• Database software

Type of experience

• Call centre

Area of specialization

• Communications

Additional information

Transportation/travel information

• Own transportation

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment

Personal suitability

• Punctuality
• Excellent oral communication
• Excellent written communication
• Reliability
• Team player
• Honesty

Benefits

• Free parking available
• Parking available