Customer Service Representative (Bilingual)

Medical Arts Pharmacy; Eastern Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

A community pharmacy is seeking a friendly and dedicated Bilingual Customer Service Representative in Eastern Ontario. This full-time position requires strong customer service ethics and the ability to handle various pharmacy tasks. Ideal candidates will have excellent communication skills, be enthusiastic, and possess a ‘can do’ attitude. The role offers a competitive wage between $18.00-$22.00 per hour, depending on experience. Join a team committed to making a positive impact in the community!

Benefits

Company events

Dental care

Disability insurance

Employee assistance program

Extended health care

Life insurance

On-site parking

Paid time off

RRSP match

Store discount

Vision care

Qualifications

• 2 years of customer service experience preferred.
• Ability to remain calm under pressure and meet tight deadlines.
• Enthusiastic, self-motivated, and organized.

Responsibilities

• Work with pharmacy software programs.
• Handle merchandising, filing, and answering the phone.
• Manage POS transactions and greet customers.

Skills

Customer service ethics

Computer/data entry skills

Strong verbal and written communication skills

Bilingual (English and French)

Job description

Overview

Medical Arts Pharmacy is an independent pharmacy with two locations in Cornwall. We provide pharmaceutical services to individuals living in the community, residents in long-term care, retirement homes, and continuing care facilities.

Our Vision

Our Vision To be the most trusted local provider of pharmaceutical care providing a superior experience for prescribers, patients, and caregivers using best practices, across all settings.

Our Mission

Our Mission To make a positive difference in the care of people and the personal care organizations we serve. We provide ethical counsel and support to medical professionals and patients to enhance the safe use of medications and medical devices.

Our Values

• Customer focus
• Competency
• Compassion
• Confidentiality
• Community minded
• Continuous improvement

We are looking for a friendly and dedicated Bilingual Customer Service Representative to join our dynamic team in a community pharmacy that strives to make a positive impact on our customers’ quality of life. We are committed to making a genuine difference in the lives of our community by providing exceptional pharmaceutical care while ensuring every customer feels valued and heard.

This position is a full time position. Candidates should be accurate, enthusiastic, self motivated, independent, computer literate and organized with excellent communication and social skills and looking for a long term career. Responsibilities include working with the pharmacies various software programs, merchandising, filing, answering the phone, greeting customers, and handling POS transactions along with other duties in the pharmacy as required. All information will be held in strictest confidence.

• demonstrate strong customer service ethics
• have proficient computer / data entry skills
• show a ‘can do’ attitude when tasked with responsibilities
• have a proven attendance record
• remain calm under pressure and able to meet tight deadlines; able to manage in a fast-paced environment
• strong verbal and written communication skills, spoken French would be an asset
• possess a positive, cooperative and team-oriented attitude

Job Types : Full-time, Permanent

Benefits

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Store discount
• Vision care

Schedule

• 8 hour shift
• Monday to Friday
• Weekends (Saturday)

Experience

• 2 years preferable

Wage : $18.00-$22.00 per hour (based on company wage grid guidelines)

To learn more about our pharmacy visit our website: medicalartspharmacy.ca.

Please email your resume in confidence to Matt Paquette HR Generalist.

Medical Arts Pharmacy would like to thank everyone for their interest; however only the most qualified candidates will be contacted.