Customer Service Representative

Henry Schein; Vaughan; On-site; CAD 40,000 - 60,000; Full time

Job summary

A healthcare solutions provider in York Region is seeking a customer service representative. The ideal candidate will ensure high levels of customer satisfaction, manage product inquiries, and handle order verification. You must have a high school diploma or equivalent and experience in dental or laboratory settings. Strong communication skills and proficiency in Microsoft Office are necessary. Bilingual candidates preferred. This role offers a competitive salary and a comprehensive benefits package.

Benefits

Competitive salary

Comprehensive benefits package

Opportunities for personal development

Qualifications

• Required experience in dentistry or laboratory settings.
• Minimum of 2 years in a call center environment is essential.
• Bilingual in French and English preferred.

Responsibilities

• Serve as the primary point of contact for customers.
• Provide information on dental and medical products.
• Analyze and verify order information for accuracy.

Skills

Customer service

Communication

Attention to detail

Interpersonal skills

Education

High school diploma or equivalent

Post-secondary education

Tools

Microsoft Office

Job description

Why consider this job opportunity

• Competitive salary with opportunities for bonuses
• Comprehensive benefits package including a retirement plan
• Opportunities for personal development and participation in company initiatives
• Supportive work environment focused on individual talent development and well-being
• Chance to make a significant impact on customer satisfaction in the dental and medical fields

What to Expect (Job Responsibilities)

• Serve as the primary point of contact for customers, ensuring high levels of service and satisfaction
• Provide information on a wide range of dental, laboratory, and medical products
• Analyze and verify order information for accuracy and timeliness
• Transform customer complaints into pleasant experiences by implementing corrective measures
• Collaborate with team members and assist in various areas as needed

What is Required (Qualifications)

• High school diploma and/or post-secondary education
• Experience in dentistry or laboratory settings
• Minimum of 2 years of experience in a call center environment
• Proficiency in Microsoft Office
• Strong communication and interpersonal skills

How to Stand Out (Preferred Qualifications)

• Bilingual in French and English
• Experience in the medical, dental, or laboratory fields
• Ability to work both independently and as part of a team
• Strong attention to detail and efficiency
• Good stress tolerance

Employer Industry: Healthcare Solutions

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.