Customer Service Representative

Third Party CS; Toronto; Remote; CAD 60,000 - 80,000; Full time

Job summary

A customer service company in Toronto is seeking a customer service representative to manage client inquiries and provide product information. The role requires excellent communication skills, the ability to multitask, and a strong customer-focus. Benefits include health insurance, retirement plans, and flexible working hours. Candidates must reside in California but can work remotely. This position offers upward mobility into management.

Benefits

Health Insurance (dental and vision included)

Excellent retirement plan

Tremendous upward mobility

Flexible hours

Qualifications

• Previous experience in customer support, client services, sales, or a related field.
• Ability to listen actively and relay information.
• Customer-focused for positive experience.

Responsibilities

• Answer and manage incoming calls, emails, chats, and questions.
• Record, organize and file customer interactions.
• Meet personal and team target goals.

Skills

Excellent customer care and focus

Excellent communication

Basic computer skills

Ability to multitask

Time management

Job description

Description

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Requirements

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution
• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)
• MUST RESIDE IN CALIFORNIA

Benefits

• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)