Customer Service Representative

Borcherdt Concrete Products Limited; Lower Sackville; On-site; CAD 35,000 - 50,000; Full time

Job summary

A construction company located in Lower Sackville, Nova Scotia is seeking a Customer Service Representative. The role involves processing customer inquiries and sales orders, scheduling deliveries, and collaborating with the dispatch team. Candidates should possess strong organizational skills and ideally have experience in concrete or trucking industries. The position may require flexibility in scheduling, including some weekend work. This role comes with a comprehensive benefits package including health and dental coverage.

Benefits

Health and dental coverage

Life insurance

RRSP options

Health and wellness programming

Years of service rewards

Employee sport team sponsorships

Qualifications

• Familiarity with Halifax Regional Municipality roadways is an asset.
• Previous experience in the concrete, construction, and/or trucking industry will be a definite asset.
• Ability to work well under pressure in a fast-paced environment.

Responsibilities

• Accurate processing of sales orders, quotes, and general inquiries.
• Assist customers with product questions, ordering, and complaints.
• Schedule delivery times and coordinate with dispatch.

Skills

Strong organization skills

Problem-solving skills

Attention to detail

Tools

Computer skills

Job description

Bedford Ready Mix has been in operation since 1985 and is a proud member of OSCO Concrete & Aggregates Limited. We perform a mix of residential work along with large-scale industrial/commercial projects. OSCO Concrete also operates a large fleet of concrete pumps, including the largest concrete boom pump east of Montreal.

Job Summary

Reporting to the Operations Manager, the Customer Service Representative is responsible for quality inbound customer service to ensure inquiries and sales order requests are properly received and all necessary details shared with the dispatch department to meet business needs. This position requires strong organization skills, control, and the ability to effectively multi-task, ensuring a positive and efficient customer service experience, leading to an overall smooth scheduling and dispatching process.

Responsibilities

• Accurate processing of sales orders, quotes and general inquiries
• Taking orders in a professional and friendly manner
• Assist customer with product questions, ordering, order tracking, complaints and issues
• Schedule delivery times and coordinate with customers and dispatch
• Monitor progress of work to ensure schedules are being metConstantly rework best fit scenario for scheduling
• Verify accuracy of customer orders
• Provide back up for dispatch as needed
• Additional duties as required

Technical Requirements

• Familiarity with Halifax Regional Municipality roadways will be considered an asset
• Solid computer skills and experience
• Previous experience in the concrete, construction and/or trucking industry will be a definite asset

Business Requirements

• Strong attention to detail, with knack for anticipating conditions that may impact success
• Demonstrated problem-solving skills with the ability to successfully manage changing schedules and deadlines
• Ability to work well under pressure in a fast-paced, deadline driven environment

Cultural Requirements

• Flexibility in work schedule (early mornings, days, late evenings) to meet the needs of the business
• Some weekend work required (work Saturdays on rotation)
• Ability to work comfortably within a high-output high-volume environment, working collaboratively with a diverse workforce

As a member of the OSCO Construction Group, OSCO Concrete & Aggregates Limited offers a comprehensive compensation and benefits package including health and dental coverage, life insurance and RRSP options. Additionally, we offer health and wellness programming, years of service rewards and employee sport team sponsorships.

Job Info

• Job Identification 4515
• Job Category Administration
• Posting Date 12/19/2025, 02:29 PM
• Job Schedule Full time