Customer Service Representative

Precise ParkLink; Kitchener; On-site; CAD 30,000 - 60,000; Part time

Job summary

An established industry player is seeking a skilled Customer Service Representative to enhance customer experiences at their parking facilities. This part-time role involves assisting customers, addressing inquiries, and managing operations efficiently. The ideal candidate will possess exceptional communication skills, a positive attitude, and a commitment to providing outstanding service. Join a company dedicated to innovation and exceptional customer care, where your contributions will make a significant impact on customer satisfaction and operational success.

Qualifications

• Customer service experience and a positive attitude are essential.
• Strong communication and problem-solving skills are required.

Responsibilities

• Support parking operations and assist customers with inquiries.
• Address complaints and ensure customer satisfaction.
• Manage cash records and troubleshoot equipment issues.

Skills

Customer Service

Interpersonal Skills

Problem Solving

Communication Skills

Bilingual

Education

High School Graduate

Job description

Precise ParkLink is a leading provider of parking solutions with a broad customer base across Canada. We are dedicated to delivering innovative solutions and exceptional service. As part of our ongoing growth, we are looking for a skilled and motivated Terminal Programmer to join our team and contribute to the development and support of our parking terminal products.

Job Summary:

The Customer Service Representative reports to the Team lead/Supervisor. The Customer Service Representative provides guidance for customers entering the parking facility and provides customer assistance as needed.

Employment: Part-time

Compensation: $17.20

Job Responsibilities / Duties:

1. Reports to the Team lead and Supervisor to support parking operations
2. Identify customer questions, concerns, and overall needs
3. Provide accurate answers and solutions to customer queries
4. Address customer complaints in a compassionate and patient manner
5. Answer incoming calls and emails in an efficient manner
6. Redirect customers to appropriate teams and/or departments as needed
7. Follow company communication procedures, policies, and guidelines at all times
8. Respond immediately to all reports concerning damage to equipment, and place E-service as needed
9. Observe security monitors to ensure no criminal activity occurs and report any activity to management
10. Balance cash records at end of shift and manage parking records during shift
11. Troubleshoot parking equipment issues at the site level
12. I-PASS enrolling/canceling payroll staffs and sending the list to payroll
13. Complete additional duties assigned by manager.

Mandatory Qualifications:

1. High School Graduate or higher education
2. Customer service experience, inclusive attitude and openness to diversity, is an asset.
3. Extremely professional with excellent interpersonal, relationship, and communication skills (written and oral)
4. Positive attitude and empathy for clients
5. Solid problem solving and decision-making skills
6. Strong team player with the ability to develop and maintain relationships with internal and external customers
7. Bilingual is an asset

Attributes:

1. Assertive and self-motivated disposition
2. Strong organizational skills
3. Excellent communication skills: ability to explain complex solutions and processes clearly to others
4. Collaborative and demonstrates strong interpersonal skills
5. Self-managed while accurately following instructions
6. Ability to multitask effectively and stay positive and professional under high-pressure fast-paced environments
7. Adaptable and flexible
8. Neat appearance with a professional and positive attitude

Precise ParkLink is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please advise the Resource Department to ensure your accessibility needs are accommodated throughout the process.