Customer Service Representative

Speedy Cash Canada; Cranbrook; On-site; CAD 35,000 - 45,000; Full time

Job summary

A financial services provider in Cranbrook is seeking candidates who excel in customer service and can work autonomously as well as part of a team. Responsibilities include building customer relationships, processing loans, and handling daily store operations. The ideal candidate has a high school diploma and a clean criminal record. Competitive wages, bonuses, and extensive training are offered, along with a supportive team environment. This role is ideal for those seeking career growth and satisfaction.

Benefits

Competitive wages

Bonuses and benefits

In-store training

Hands-on continual training

Birthdays off

Annual fun day

Incredible support system

RRSP matching

Opportunities for growth

Qualifications

• Valid Government Issued Photo ID required.
• Clean Criminal Record necessary.
• Ability to work independently important.

Responsibilities

• Build customer relationships and provide exceptional service.
• Identify customer financial needs and process loans.
• Collect on delinquent accounts to minimize bad debt.
• Communicate via in person, telephone, and email.
• Aid in loan sales, cheque cashing, and promotions.
• Handle and balance daily cash and debit transactions.
• Perform all daily operations of the store.

Skills

Customer service skills

Ability to work independently

Teamwork

Communication skills

Education

High School Diploma or Equivalent

Job description

Canadian-operated, Speedy Cash has been a strong leader in the financial services industry since 1998. We are building a dynamic team of business professionals and can provide the right candidate with significant opportunities for career growth and job satisfaction.

If you’re looking for a fun, energized environment where we support each other, as a team, to create a rewarding workplace and deliver amazing customer service, then look no further, Speedy Cash is the place for you!

Perks and Benefits

• Competitive wages, bonuses and benefits
• No experience necessary – We provide in-store training.
• Hands‑on and continual training in transferable skills
• Birthdays off, annual fun day for each store
• Incredible support system
• A team environment that makes work satisfying and fun
• RRSP matching
• Opportunities for growth: We promote from within!

Job Responsibilities

• Building customer relationships while providing exceptional customer service
• Identifying and meeting the customer’s financial needs in order to process loan applications
• Collecting on delinquent accounts in the interest of minimizing bad debt
• Conveying information through in person, telephone, and email communications
• Aiding in loan sales, cheque cashing and in store promotions
• Handling and balancing daily cash and debit transactions
• Performing all daily operations of the store

Requirements

• Valid Government Issued Photo ID
• Clean Criminal Record
• High School Diploma or Equivalent
• Ability to work both independently and as a part of a team

Wage

Salary commensurate with experience

For more information about Speedy Cash checkout our website at www.speedycash.ca/careers