Customer Service Representative

Gold's Gym - British Columbia; City of Langley; On-site; CAD 30,000 - 40,000; Full time

Job summary

A leading fitness company is seeking enthusiastic Customer Service Representatives in Langley. In this role, you will greet members and guests, manage registrations, and handle inquiries professionally. A high school diploma and effective communication skills are required. This position offers both full-time and part-time opportunities with a supportive team culture. If you are passionate about fitness and customer satisfaction, we'd love to hear from you!

Qualifications

• High school diploma required.
• Ability to communicate effectively with both staff and members.
• Ability to multi-task.
• Knowledge of basic cash processing procedures.

Responsibilities

• Greet members and guests with enthusiasm.
• Provide security and control at the entrance.
• Register guests using proper procedures.
• Direct guests to the appropriate staff.
• Answer phone professionally.
• Respond to member requests and inquiries.
• Distribute keys and materials as needed.
• Process retail and concession sales.

Skills

Effective communication

Multi-tasking

Basic cash processing knowledge

Education

High school diploma

Job description

Future Opening: Customer Service Representative

Gold’s Gym Langley is hiring full time and part time Customer Service Rpresentatives, with potential to grow!

Are you outgoing, enthusiastic, with a passion for fitness? We would love to hear from you!

Gold’s Gym has been a leader in excellence for over 45 years with over 700 locations world-wide! At Golds we are committed to helping people find their inner strength and reach their goals. We offer the whole experience, with diverse group class schedules as well as the latest in cardio and strength training equipment. We pride ourselves not only on having the equipment necessary for people to reach their goals, but also the support from our entire staff. At Gold’s Gym, you become part of a tradition of commitment and excellence that has helped millions accomplish their goals and dreams.

Job Description:

• Greet members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the gym.
• Provide security and control to the front door area of the facility.
• Register all guests into the gym using proper registration procedures.
• Ensure that guests and appointments are directed to the appropriate employee/department in a prompt, professional manner.
• Answer phone in a professional and courteous manner.
• Respond immediately to member requests, inquiries and concerns.
• Distribute keys, towels and other materials as needed.
• Process retail and concession sales.
• High school diploma required
• Ability to communicate effectively with both staff and members
• Ability to multi-task
• Knowledge of basic cash processing procedures

Job Qualifications:

• High school diploma required
• Ability to communicate effectively with both staff and members
• Ability to multi-task
• Knowledge of basic cash processing procedures

We look forward to hearing from you!

What started out in 1965 as a small gym in Venice Beach, California has since become the most well-known and traditional fitness company in the world - - Gold's Gym. Over the last 55 years, Gold's Gym has developed into a global brand with over 600 locations spanning 6 continents. Bodybuilding greats such as Arnold Schwarzenegger, Lou Ferrigno and Franco Columbu worked out at the original Gold's Gym, which went on to become the most legendary gym in the world. In the fitness industry, the brand enjoys cult status and universal appeal with 96% aided brand awareness.

We attribute much of our success to our company culture. We're down-to-earth, reliable, and entrepreneurial - - but also enthusiastic, collaborative, and creative.

If this feels like you, we can't wait to get your application!

How would you define customer satisfaction? *

Are you willing to work weekend shifts? *

Give an example of a time when you were able to take an unsatisfied customer and turn him into a satisfied one. *

I was referred to this position by a current employee