Customer Service Representative

Grainger; Alberta; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A leading industrial distributor is seeking a Customer Service Representative to provide exceptional service by phone and email in a hybrid work environment. Candidates should have at least a high school diploma, strong communication skills, and experience in customer service, preferably in a contact center. The role allows for a flexible schedule after training and offers extensive benefits, including medical coverage and retirement plans.

Benefits

Medical, dental, vision coverage

Paid time off (PTO)

Employee discounts

Qualifications

• 1+ years of demonstrated success in a customer service role, preferably within a contact center.
• Advanced system knowledge and comfortable navigating enterprise systems.

Responsibilities

• Deliver a positive customer experience through various customer service tasks.
• Analyze information to resolve inquiries and complex problems.

Skills

Excellent communication skills in English

Proficient and accurate typing, data entry

Bilingual (ENG/FR)

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

SAP

Oracle

Salesforce.com

SharePoint

Job description

Work Location Type Hybrid

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Compensation

This position is hourly, and the starting pay rate is $22.50/hour with eligibility for a afternoon shift premium of $1.50/hr where applicable (DC roles only), and eligibility for an incentive target of $1,200 which is contingent upon achieving both individual and company performance objectives.

The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided. Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law.

This job posting is for an existing vacancy.

Position Summary

As a Customer Service Representative, you’ll provide exceptional customer service by phone and email in an inbound call center office environment and will report to a Customer Service Center Supervisor. Our team members are expected to be active participants in a workplace that promotes accountability, coaching, and teamwork to achieve the goals of our business, team members, and customers with high efficiency. Join us at 11708 167 Street NW, Edmonton, Alberta, T5M 3Y2

You’ll enjoy a flexible 8-hour shift options scheduled between 6:00AM to 6:00PM MST Monday to Friday. Following the 8‑week training period and three months of tenure, your schedule will shift to a hybrid model—three days onsite and two days remote. The position begins on April 20.

To learn more about what it’s like working as a Customer Service Representative at Grainger, please watch the following video.

Job Responsibilities (You Will)

• Deliver a positive customer experience through order entry, order follow‑up, shipment tracking, updating orders, account corrections, credits, returns, and more
• Listen to customer needs, ask exploratory questions, and interpret customer requirements to provide solutions
• Combine service, sales, and technical system skills with product knowledge, to uncover customer needs and provide solutions
• Seize opportunities to promote the benefits of doing business with Grainger and provide solutions with product alternatives and services
• Identify leads for further selling opportunities to improve sales growth
• Analyze information to resolve inquiries and complex problems
• Respond to customer calls and inquiries (i.e., pricing, products and billing, received through the phone or by email)
• Communicate with customers and business partners to inform them of the status of their request through to completion

Education/Experience (You Have)

• High school diploma or equivalent
• Excellent communication skills in English
• 1+ years of demonstrated success in a customer service role with a preference within a contact center environment
• Proficient and accurate typing, data entry
• Advanced system knowledge and comfortable navigating systems (Microsoft Office Suite and background in enterprise systems i.e.: SAP, Oracle, Salesforce.com, SharePoint, etc.).
• Bilingual (ENG/FR) an asset

Rewards and Benefits

• Medical, dental, vision and prescription drug coverage
• Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
• Life insurance coverage, including spousal and dependent life insurance.
• Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
• Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
• Educational & Professional Membership Fee Assistance program
• Employee discounts, team member perks and more!

DEI Statement

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.