Customer Service Rep

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A customer service provider is seeking individuals for a remote position in Ottawa, Ontario. The role involves providing customer support and selling travel products while maintaining strong customer relationships. Candidates should have at least 1 year of customer service experience and a high school diploma or GED. The company offers competitive pay, comprehensive benefits including medical and dental insurance, and opportunities for career advancement within the organization.

Benefits

Salary up to $21/hr

Comprehensive benefits including medical, dental, and vision insurance

DailyPay option for early access to earned wages

Opportunity for career advancement

Qualifications

• Minimum of 1 year of customer service experience.
• Proficiency in fast-paced multi-tasking and strong computer navigation skills.
• A quiet, distraction-free work environment at home.

Responsibilities

• Provide customer support using a call flow guide.
• Sell hotel, air, car, and ancillary travel products.
• Build strong customer relationships to enhance satisfaction.
• Track, document, and retrieve information in databases.
• Offer additional products and services to customers.

Skills

Customer service experience

Multi-tasking

Computer navigation skills

Education

High school diploma or GED

Job description

Why consider this job opportunity:

• Salary up to $21/hr, plus performance-based incentives
• Opportunity for career advancement with approximately 80% of management positions filled internally
• Work-from-home convenience for a better work-life balance
• Comprehensive benefits including medical, dental, and vision insurance
• DailyPay option for early access to earned wages
• Supportive company culture that champions diversity, equity, and inclusion

What to Expect (Job Responsibilities):

• Provide customer support using a call flow guide
• Sell hotel, air, car, and ancillary travel products
• Build strong customer relationships to enhance satisfaction
• Track, document, and retrieve information in databases
• Offer additional products and services to customers

What is Required (Qualifications):

• Minimum of 1 year of customer service experience
• High school diploma or GED
• Open availability to meet customer needs
• Proficiency in fast-paced multi-tasking and strong computer navigation skills
• A quiet, distraction-free work environment at home

How to Stand Out (Preferred Qualifications):

• 1+ year of experience with Global Distribution Systems (GDS)
• Previous travel agent or sales experience
• Eagerness to learn new technologies

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.