Customer Service Rep – Remote (Financial, Bilingual: English / French)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A financial services company in Sarnia, Canada is seeking a bilingual customer support representative. This role requires providing excellent customer service through inbound calls, resolving technical issues, and documenting information. Candidates should be fluent in both French and English and possess strong computer skills. The position offers performance-based salary up to $20.90/hr with benefits, flexible work arrangements, and opportunities for career advancement.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

Flexible work-from-home arrangement

Paid training

Lucrative referral bonuses

Inclusive company culture

Qualifications

• Minimum of 1 year of customer service experience.
• Open availability for work shifts.
• Ability to work in a quiet, distraction-free home environment.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services to clients.
• Deliver expert customer experiences with a positive attitude.

Skills

Fluent in both French and English

Strong computer navigation skills

Multitasking proficiency

Education

High school diploma or GED

Job description

Employer Industry: Financial Services

Why consider this job opportunity:

• Salary up to $20.90/hr with performance-based incentives
• Comprehensive benefits including medical, dental, and vision insurance
• Opportunities for career advancement and personal development
• Flexible work-from-home arrangement
• Paid training and lucrative referral bonuses available
• Inclusive company culture with various employee resource groups

What to Expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to clients
• Deliver expert customer experiences with a positive attitude

What is Required (Qualifications):

• Fluent in both French and English
• Minimum of 1 year of customer service experience
• Open availability for work shifts
• High school diploma or GED required
• Strong computer navigation skills and proficiency in multitasking

How to Stand Out (Preferred Qualifications):

• Experience in a fast-paced customer service environment
• Eagerness to learn new technologies
• Ability to work in a quiet, distraction-free home environment
• Knowledge of PC and internet testing processes
• Access to high-speed internet and a smartphone

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