Customer Service Rep – Remote (Financial, Bilingual: English / French)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Canada is seeking individuals for a customer support role. The position requires fluency in both French and English, with a minimum of one year of customer service experience. Responsibilities include assisting customers, tracking information, and providing exceptional experiences. The job offers flexible work-from-home options and comprehensive benefits, making it an attractive opportunity for candidates looking to progress in their careers.

Benefits

Base salary up to $20.90/hr

Comprehensive benefits including medical, dental, and vision insurance

Paid training and employee referral bonuses

Opportunities for career advancement

Flexible work-from-home arrangement

Inclusive culture with networking opportunities

Qualifications

• Fluent in both French and English.
• Minimum of 1 year of customer service experience.
• High school diploma or GED.
• Ability to work in a quiet, distraction-free environment.
• Strong computer navigation skills and eagerness to learn new technologies.

Responsibilities

• Provide inbound customer support using a call flow guide in the customer’s preferred language.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services.
• Deliver exceptional customer experiences with a positive attitude.

Job description

Employer Industry: Customer Service in Financial Services

Why consider this job opportunity:

• Base salary up to $20.90/hr with performance-based incentives
• Comprehensive benefits including medical, dental, and vision insurance
• Paid training and lucrative employee referral bonuses
• Opportunities for career advancement with 80% of managers promoted from within
• Flexible work-from-home arrangement
• Inclusive culture with networking opportunities in diverse groups

What to Expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications):

• Fluent in both French and English
• Minimum of 1 year of customer service experience
• High school diploma or GED
• Ability to work in a quiet, distraction-free environment
• Strong computer navigation skills and eagerness to learn new technologies

How to Stand Out (Preferred Qualifications):

• Open availability for scheduling
• Experience in a fast-paced multi-tasking environment
• Access to a desktop or laptop for testing purposes

#CustomerService #RemoteWork #FinancialServices #CareerGrowth #InclusiveCulture

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