Customer Service Rep – Remote (Financial, Bilingual: English / French)

Concentrix; Manitoba; Remote; CAD 30,000 - 60,000; Full time

Job summary

A customer service provider in Canada is seeking bilingual representatives to provide inbound customer support. Candidates must be fluent in both French and English, have at least one year of customer service experience, and possess strong computer skills. This role offers a salary up to $20.90/hr, comprehensive benefits, and opportunities for career advancement. Ideal for those who thrive in a remote work environment.

Benefits

Salary up to $20.90/hour

Comprehensive benefits

Work-from-home convenience

Access to daily pay through DailyPay

Qualifications

• Must speak fluent French and English.
• Minimum of 1 year of customer service experience.
• Ability to work in a quiet, distraction-free environment.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Deliver exceptional customer experiences with a positive attitude.

Skills

Fluent in French

Fluent in English

Customer service experience

Strong computer navigation skills

Education

High school diploma or GED

Job description

Employer Industry: Customer Service in Financial Services

Why consider this job opportunity:

• Salary up to $20.90/hr
• Incentives based on individual and company performance
• Comprehensive benefits including medical, dental, and vision insurance
• Opportunities for career advancement with 80% of management promoted from within
• Work-from-home convenience with a supportive remote work culture
• Access to daily pay through DailyPay enrollment option

What to Expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications):

• Must speak fluent French and English
• Minimum of 1 year of customer service experience
• High school diploma or GED
• Ability to work in a quiet, distraction-free environment
• Strong computer navigation skills and eagerness to learn new technologies

How to Stand Out (Preferred Qualifications):

• Experience in a remote work environment
• Familiarity with financial products or services
• Strong multitasking skills in a fast-paced environment
• Previous experience with customer relationship management (CRM) software
• Active participation in community service or volunteer activities

#CustomerService #FinancialServices #RemoteWork #CareerGrowth #BilingualJobs

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