Customer Service Rep – Remote (Automotive, Bilingual: English / Spanish)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider is seeking candidates for inbound support roles that will require fluency in both English and Spanish. The job offers opportunities for career growth and a comprehensive benefits package, including medical, dental, and vision insurance. You will assist customers with technical issues, document information, and deliver exceptional customer experiences. This role provides work-from-home flexibility, with a competitive hourly wage of $20 and incentives based on performance.

Benefits

Performance-based incentives

Comprehensive benefits package

DailyPay enrollment option

Qualifications

• Fluent in Spanish and English.
• At least 1 year of customer service experience is required.
• High school diploma or GED necessary.
• Must work in a distraction-free environment.
• Strong computer skills and ability to multitask in a fast-paced setting.

Responsibilities

• Provide inbound customer support in English and Spanish.
• Assist customers with basic technical issues.
• Document and retrieve information in databases.
• Offer additional products and services to customers.
• Deliver positive customer experiences.

Skills

Fluency in both Spanish and English

Customer service experience

Computer navigation skills

Ability to work in a quiet environment

Education

High school diploma or GED

Job description

Employer Industry: Customer Service in the Automotive Sector

Why consider this job opportunity

• Salary of $20/hr, with performance-based incentives available
• Opportunities for career growth and personal development, with 80% of leaders promoted from within
• Work-from-home convenience, allowing for a flexible work environment
• Access to diverse employee resource groups and networking opportunities
• Comprehensive benefits package including medical, dental, vision insurance, and paid time off
• DailyPay enrollment option for accessing pay early

What to Expect (Job Responsibilities)

• Provide inbound customer support in both English and Spanish using a call flow guide
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and services to customers
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications)

• Fluency in both Spanish and English
• Minimum of 1 year of customer service experience
• High school diploma or GED
• Ability to work in a quiet, distraction-free environment
• Strong computer navigation skills and proficiency in fast-paced multi-tasking

How to Stand Out (Preferred Qualifications)

• Previous experience in a remote work environment
• Eagerness to learn new technologies
• Ownership of a desktop or laptop computer for work purposes

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