Customer Service Rep – Remote (Automotive, Bilingual: English / Spanish)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Ontario is looking for Customer Service Representatives to provide inbound support and assist customers with technical issues. This role offers a base salary of $20/hr, flexible work-from-home arrangements, and opportunities for career advancement. Fluency in Spanish and English is required, along with a minimum of 1 year of customer service experience. Join a diverse and inclusive workplace focused on exceptional customer experiences.

Benefits

Health, dental, and vision insurance

Flexible work-from-home arrangement

Paid training

Access to a comprehensive employee assistance program

DailyPay enrollment option

Qualifications

• Fluency in both Spanish and English.
• Minimum of 1 year of customer service experience.
• High school diploma or GED.

Responsibilities

• Provide inbound customer support in the customer's preferred language используя a call flow guide.
• Track, document, and retrieve information accurately in databases.
• Deliver exceptional customer experiences with a positive attitude.

Job description

Employer Industry: Automotive Customer Service

Why consider this job opportunity:

• Base salary of $20/hr, plus performance-based incentives
• Flexible work-from-home arrangement
• Paid training and opportunities for career advancement
• Access to health, dental, and vision insurance, along with a comprehensive employee assistance program
• DailyPay enrollment option for early access to earnings
• Strong emphasis on diversity, equity, and inclusion initiatives within the workplace

What to Expect (Job Responsibilities):

• Provide inbound customer support in the customer's preferred language using a call flow guide
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information accurately in databases
• Promote additional products and/or services to customers
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications):

• Fluency in both Spanish and English
• Minimum of 1 year of customer service experience
• Open availability for scheduling
• High school diploma or GED
• A quiet and distraction-free home environment for work

How to Stand Out (Preferred Qualifications):

• Strong computer navigation skills and proficiency in fast‑paced multi‑tasking
• Eagerness to learn new technologies
• Experience working in a remote customer service role

#Automotive #CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion

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