Customer Service Rep – Remote (Automotive, Bilingual: English / German)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider is looking for individuals for Automotive Customer Service roles. The position includes providing inbound support, assisting with technical issues, and ensuring customer satisfaction. Candidates should be fluent in English, German, and French, with a high school diploma or GED. Experience in customer service is desirable. This role offers a salary of up to $24.56/hour, benefits, and opportunities for advancement, all in a flexible remote setting.

Benefits

Comprehensive benefits package

Performance-based incentives

Access to DailyPay

Opportunities for career advancement

Inclusive company culture

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work in a quiet, distraction-free environment at home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services to customers.
• Deliver exceptional customer experiences with a positive attitude.

Skills

Fluent in English

Fluent in German

Fluent in French

Strong computer navigation skills

Education

High school diploma or GED

Job description

Employer Industry: Automotive Customer Service

Why consider this job opportunity

• Salary up to $24.56/hour, with performance‑based incentives
• Opportunities for career advancement and personal development within a globally recognized company
• Flexible work‑from‑home position
• Comprehensive benefits package including medical, dental, and vision insurance
• Access to DailyPay for early salary access
• Inclusive company culture with networking opportunities and support for diverse groups

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide in the customer's preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to customers
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications)

• Fluent in English, German, and French
• Minimum of 1 year of customer service experience
• High school diploma or GED
• Ability to work in a quiet, distraction‑free environment at home
• Strong computer navigation skills and eagerness to learn new technologies

How to Stand Out (Preferred Qualifications)

• Residing in the Oshawa, ON area is preferred but not required
• Experience in a fast‑paced multi‑tasking environment
• A desktop or laptop computer for testing, with a high‑speed internet connection

#AutomotiveCustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion #CustomerExperience

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