Customer Service Rep – Remote (Automotive, Bilingual: English / French)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Prince Edward Island is seeking bilingual candidates to provide exceptional customer support. Responsibilities include assisting customers with technical issues and maintaining accurate records. Candidates must be fluent in both French and English, have a high school diploma, and possess basic computer skills. The position offers flexibility with a work-from-home option and a comprehensive benefits package, along with opportunities for career advancement.

Benefits

Salary up to $25 per hour

Performance-related bonuses

Comprehensive benefits package

Access to DailyPay for early salary access

Engaging company culture

Qualifications

• Minimum of 1 year of customer service experience.
• A quiet, distraction-free home work environment.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services.
• Deliver exceptional customer experiences.

Skills

Fluent in both French and English

Strong computer navigation skills

Basic PC knowledge

Education

High school diploma or GED

Job description

Employer Industry: Customer Service in the Automotive Sector

Why consider this job opportunity

• Salary up to $25 per hour, with performance-related bonuses
• Opportunities for career advancement, with nearly 80% of managers promoted from within
• Work-from-home convenience, fostering a flexible work-life balance
• Comprehensive benefits package including medical, dental, and vision insurance
• Access to DailyPay for early salary access
• Engaging company culture with diverse networking opportunities and wellness programs

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide in the customer's preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications)

• Fluent in both French and English
• Minimum of 1 year of customer service experience
• High school diploma or GED
• A quiet, distraction-free home work environment
• Strong computer navigation skills and basic PC knowledge

How to Stand Out (Preferred Qualifications)

• Experience in a fast-paced multi-tasking environment
• Eagerness to learn new technologies
• Access to a desktop or laptop for completing testing; a work computer may be provided based on position

#CustomerService #AutomotiveIndustry #BilingualJobs #RemoteWork #CareerGrowth

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