Customer Service Rep – Remote (Automotive, Bilingual: English / French)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A customer service leader based in Charlottetown, Canada, seeks a bilingual Customer Support Agent enthusiastic about delivering excellent service. The role offers up to $25/hour, with performance-based bonuses, comprehensive benefits including medical and dental, and a flexible work-from-home arrangement. Ideal candidates must have customer service experience and fluent language skills in French and English. Advancement opportunities are available, promoting a positive and inclusive culture.

Benefits

Performance-based incentives

Comprehensive benefits

Opportunities for career advancement

Flexible work-from-home arrangement

Qualifications

• Minimum of 1 year of customer service experience in a fast-paced environment.
• A quiet, distraction-free environment for remote work.
• Willingness to learn new technologies.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.

Skills

Fluent in both French and English

Strong computer navigation skills

Education

High school diploma or GED

Job description

Employer Industry: Customer Service (Automotive)

Why consider this job opportunity:

• Salary up to $25/hour
• Performance-based incentives and bonuses
• Comprehensive benefits including medical, dental, and vision insurance
• Opportunities for career advancement with nearly 80% of managers promoted from within
• Flexible work-from-home arrangement
• Supportive and inclusive company culture with various employee resource groups

What to Expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to customers
• Deliver expert customer experiences with a positive attitude

What is Required (Qualifications):

• Fluent in both French and English
• Minimum of 1 year of customer service experience
• High school diploma or GED
• A quiet, distraction-free environment for remote work
• Strong computer navigation skills and willingness to learn new technologies

How to Stand Out (Preferred Qualifications):

• Experience in a fast-paced, multi-tasking environment
• A desktop or laptop computer for testing purposes
• High-speed internet connection (no wireless/hotspots or satellite)

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