Customer Service Rep (Parts Technician)

Fort Garry Industries; City of Lloydminster; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading truck and trailer parts provider in Lloydminster is seeking a Parts Technician to deliver high-quality customer service. The ideal candidate will assist customers in selecting heavy-duty parts, manage part sourcing, and ensure adherence to sales procedures. Applicants should possess strong communication skills, be team-oriented, and capable of lifting 50-75 lbs. The position offers competitive wages, yearly bonuses, health benefits, and extensive training opportunities. Join a forward-thinking team and contribute to industry excellence.

Benefits

Competitive wages

Yearly bonus

Health, Dental, Vision benefits

RRSP Matching

Health Spending Account – $500 per year

Paid sick days

Short-Term Disability Benefits

Discount on gym membership

Retirement perks

Qualifications

• 1-5 years of experience selling heavy-duty parts or in a similar industry.
• Ability to lift parts weighing 50-75 lbs and use ladders.
• Excellent customer service skills and strong communication abilities.

Responsibilities

• Provide product knowledge and help customers select heavy-duty parts.
• Source parts from other branches or vendors.
• Ensure adherence to company sales procedures and cash handling.

Skills

Customer service skills

Communication skills (written and verbal)

Team-oriented

Adaptability

Proficiency in multiple languages (Hindi, Punjabi, Urdu)

Education

High school diploma or equivalency

Parts technician trades program (preferred)

Tools

Microsoft Office

Job description

Fort Garry Industries (FGI) is Canada's most trusted truck and trailer parts, sales and service provider. FGI group of companies has over 500 employees with locations across Canada. With over 100 years of service under our belt, we are always expanding and looking for talented and motivated people to join our team and help with our continued success! Joining FGI means being part of a forward‑thinking team shaping the future of the transportation industry.

Our LLOYDMINSTER BRANCH has an exciting opportunity for a PARTS TECHNICIAN to join our team!

What You Will Do:

The Customer Service Rep (Parts Technician) is a customer‑forward role that serves customers in person and on the phone, helping them select and purchase heavy‑duty parts and equipment. You will work with your branch team members to deliver a high‑quality customer experience that exceeds customer expectations through the following tasks:

• Provide product knowledge and expertise in selling aftermarket heavy‑duty parts to optimize each transaction for customers and build long‑lasting customer relationships
• Source parts from other branches or vendors as needed
• Answer customer questions about products, prices, availability, product catalogues, and features
• Assist with cash and/or national accounts
• Ensure consistent attendance and adherence to assigned work hours
• Follow company procedures for sales pricing, processing approved credits, invoicing, and freight billing for customers and/or product defects
• Perform all duties per established safe work procedures and practices, including the use of PPE
• Operate all equipment safely and complete required training to ensure proper use and workplace safety
• Complete online training as needed and champion brand lines or products
• Follow supervisor instructions in accordance with company procedures
• Support annual inventory count processes
• May determine sales price for customers for each sale and handle warranty or defective parts per company procedure
• May operate a forklift within the branch
• May be assigned special projects
• Other duties as assigned

What We Require:

• 1-5 years of experience selling heavy‑duty parts, or a similar industry preferred, combined with a high school diploma or other equivalency certificate
• Completion of a parts technician trades program is preferred but not required
• Must be able to meet the physical requirements: Able to lift parts upwards of 50‑75 lbs., use ladders at varying heights, and frequently walk in a large warehouse
• Proficiency with multiple languages (Hindi, Punjabi or Urdu) is preferred but not required
• Occasionally required to work weekends, on call shifts, and overtime to meet business demands
• Proficient with Microsoft Office and other standard office equipment
• Excellent customer service skills
• Strong communication skills, including both written and verbal
• Team‑oriented, adaptable, with a commitment to safety excellence

What We Offer:

• Competitive Wages - PLUS Yearly bonus!
• Great Benefits - Health, Dental, Vision and much, much more
• RRSP Matching
• Health Spending Account – $500 per year
• Paid sick days and Short‑Term Disability Benefits
• Discount on gym membership
• Retirement Perks
• And an overall great place to be!

Fort Garry Industries welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

Fort Garry Industries is committed to the principle of Employment Equity. It is our goal to achieve a workforce that is reflective of the citizens we serve. Employment Equity promotes the principles of fairness, merit, and equitable employment representation. Fort Garry Industries values diversity in the workplace. Women, Indigenous People, Visible Minorities and Individuals with Disabilities are encouraged to apply and self‑identify. The more inclusive we are, the better our work will be. Creating a culture of equality isn’t just the right thing to do, it’s also the smart thing.