Customer Service Rep – Automotive (Remote)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service organization is seeking candidates for a remote customer support role in Ontario. This position offers a salary up to $20/hr with performance-based incentives, comprehensive benefits including medical and paid time off, and opportunities for career advancement. Ideal candidates will have customer service experience, strong computer skills, and a dedicated work-from-home environment. Join us to deliver exceptional service while enjoying flexibility and growth opportunities.

Benefits

Salary up to $20/hr

Comprehensive benefits package

Work-from-home convenience

Access to employee resource groups

DailyPay enrollment option

Qualifications

• Minimum of 1 year of customer service experience.
• Open availability for scheduling.
• A quiet, distraction-free environment to work from at home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Help customers resolve basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services.
• Deliver expert customer experiences with a positive attitude.

Skills

Customer service experience

Problem-solving skills

Computer navigation skills

Fast-paced multitasking

Education

High school diploma or GED

Job description

Overview

Why consider this job opportunity:

• Salary up to $20/hr, plus performance-based incentives
• Opportunity for career advancement and growth within the organization, with 80% of managers promoted from within
• Work-from-home convenience, allowing for a flexible work environment
• Comprehensive benefits package, including medical, dental, and vision insurance, and paid time off
• Access to unique employee resource groups and networking opportunities
• DailyPay enrollment option for early access to earned wages

Responsibilities

• Provide inbound customer support using a call flow guide
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences with a positive attitude

Qualifications

• Minimum of 1 year of customer service experience
• Open availability for scheduling
• High school diploma or GED
• A quiet, distraction-free environment to work from at home
• Strong computer navigation skills and proficiency in fast-paced multi-tasking

Preferred Qualifications

• Experience with customer support in an automotive context
• Familiarity with various customer service technologies
• Previous involvement in employee resource groups or community service
• Strong problem-solving skills and adaptability
• Enthusiasm for learning new technologies and systems

#AutomotiveCustomerService #RemoteWork #CareerGrowth #EmployeeBenefits #InclusiveCulture

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