Customer Service (Remote)

Path Arc; Riverside; Remote; CAD 35,000 - 50,000; Full time

Job summary

A customer service-oriented company in Riverside, Nova Scotia, is seeking a Customer Service Representative to manage client inquiries and provide solutions effectively. The ideal candidate will have experience in customer support, strong communication skills, and the ability to multitask. This role offers health insurance, a retirement plan, and opportunities for remote work.

Benefits

Health Insurance

Retirement plan

Flexible hours

Opportunities for upward mobility

Qualifications

• Previous experience in customer support or related field.
• Excellent over-the-phone communication skills.
• Ability to listen actively and provide solutions.

Responsibilities

• Answer and manage incoming calls, emails, and chats.
• Meet personal and team target goals.
• Record and organize customer interactions.

Skills

Excellent customer care and focus

Communication skills

Basic computer skills

Multitasking

Time management

Active listening

Job description

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Customer Service Job Requirements and Qualifications

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution

Benefits

• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)