Customer Service & Order Entry

Lynden Door; British Columbia; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading door manufacturer in British Columbia is looking for a Customer Service Representative. In this role, you will be responsible for processing orders, managing customer calls, and providing quotes. Ideal candidates will have at least 2 years of customer service experience in the Door industry, possess strong communication skills, and be able to work effectively in a fast-paced environment. This position offers various benefits, including an extended medical plan and employee referral bonuses.

Benefits

Extended medical, dental, and vision plan

Life insurance

Disability benefits

Registered Retirement Savings Plan (RRSP)

Safety Footwear Reimbursement Policy

Employee referral bonus program

Staff events

Qualifications

• Minimum of 2 years customer service experience in the Door industry required.
• Strong organization skills and ability to work on multiple tasks.
• Strong written and verbal communication skills.

Responsibilities

• Process customer and vendor purchase orders.
• Handle customer calls and provide quotes.
• Track orders and follow up on customer quotations.

Skills

Customer Service oriented

Strong organization skills

Verbal communication skills

Written communication skills

Attention to detail

Tools

Microsoft Office

Job description

Career Opportunities with the Lynden Door Family of Companies

We are a leading manufacturer and distributor of residential, commercial doors and architectural interior and exterior doors, door systems, hardware, and millwork products in Canada and the US. A family-owned-and-operated business enterprise, we strive to be honorable in all we do, help others, pursue excellence, and grow profitably.

Alliance is committed to serving our customers and the communities we live in through excellence in business bringing you the highest quality products and service.

See what our employees say about working at Alliance Door Products.

Duties : In this role you will process customer and vendor purchase orders, handle customer calls, provide quotes, track orders, follow up and provide feedback for customer quotations, and positively and professionally address customer needs, requests and concerns.

Shift: Monday to Friday, 8:00am to 4:30pm.

Compensation: Annual salary - dependent on experience.

Additional benefits and perks:

• Extended medical, dental, and vision plan
• Life insurance
• Disability benefits
• Registered Retirement Savings Plan (RRSP)
• Safety Footwear Reimbursement Policy ($150 every 2 years)
• An employee referral bonus program (value of up to $775/per year, per referral)
• Staff events (lunches, BBQ's, outings)

QUALIFICATIONS:

• Minimum of 2 years customer service experience in the Door industry, required
• Strong organization skills and ability to productively work on multiple tasks
• Strong written and verbal communication skills
• Ability to work well with internal & external customers, even in tense or aggressive situations
• Customer Service oriented/attention to accuracy, detail, quality and service
• Knowledge of Microsoft Office, demonstrated excellent general computer skills, knowledge of modern office procedures and methods including telephone communications, office systems and record keeping
• Ability to efficiently learn and master product information, processes and procedures
• Ability to maintain effectiveness (quality) and efficiency (productivity) in a fast-paced environment, with frequent interruptions and with minimal supervision
• Working knowledge of spread sheets for estimating, costing, and analysis (preferred, not required)
• Ability to handle and resolve recurring problems
• Ability to prioritize and use sound judgment
• Ability to work well in a team environment, as well as individually, without supervision